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2013-11-10
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I posted the complaint below on Zuma's Facebook page as I saw some other customers posting there too, but my post was promptly deleted with no follow up or response whatsoever, which I was not totally surprised given their stuck-up attitude. So I take my comments to openRice:I am writing to express my disappointment for the service i received at Zuma last night.We started our dinner at 915pm. As usual, the service was not great, but I wasn't too surprised given my previous experiences. The food
I am writing to express my disappointment for the service i received at Zuma last night.
We started our dinner at 915pm. As usual, the service was not great, but I wasn't too surprised given my previous experiences. The food was great, no complaint about it. However, halfway through the dinner, I noticed the waiters moving table and chairs around us, and later I understood that they were trying to set up the table for the Halloween party which started 12am. Not only was the moving a bit chaotic and very noise, we were asked twice if they could serve us our dessert when we were still having our last dish on the tasting menu. They meant have your dessert NOW - even though you were still eating your steak. I said no. Anyway, one minute after we finished our main dishes, the dessert arrived. Fine. When we were halfway eating it, there were two waiters who DUMPED the bill TWICE on our table, without us having asked for it and gave us no explanation at all (basically just dumped the bill on our table and walked off). So in the end, we were pretty much chased out of the restaurant at 11ish.
It would be fine if the waiters had explain to us that they needed to close a bit early for set up, but it was pure rude to put the bill twice on our table and tried to force us to eat dessert while we were still eating our steak.
No matter how good your food is, your service doesn't live up to it.
張貼