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2018-08-09
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As someone who's eager to give business to little shops hoping for the occasional pleasant surprises, I certainly learn my lesson the hard way. everything started very innocently. Sat down and was given a cup of tea. To my surprise, there was a hair in there. Asked for a new cup and waitress came and did just that, though slightly surprised with the lack of acknowledgement via an apology. okay, said nothing as it was not something I wanted to make a big deal out of. As it was lunchtime, the
everything started very innocently. Sat down and was given a cup of tea. To my surprise, there was a hair in there. Asked for a new cup and waitress came and did just that, though slightly surprised with the lack of acknowledgement via an apology. okay, said nothing as it was not something I wanted to make a big deal out of.
As it was lunchtime, there were only 3 lunch sets available to choose from the menu. my friend ordered the chirashi set and I ordered negitoro set. Given my dietary restrictions, negitoro was the only viable choice. I am used to this as that's a quite common for lunches in Hong Kong. Friend and I were having an intense and private conversation and her chirashi came amidst of that, along with a plate of sushi. Didn't think much of it as we were taking and initial thought was that the sushi was part of the chirashi set.
5 minutes later I inquired about the accompanying sushi and to my surprise there's a mistake with my order (sushi set was ordered instead of negitoro set). Naturally, I reiterated my order and request for the negitoro.
now this is something that's only happened to me at THIS restaurant in Hong Kong. The waitress insisted I placed the sushi set order (as if I don't remember my own dietary restrictions). When I said it's quite impossible for me to have made the mistake, the chef came out and insisted that I need to take the sushi set since it would be a "waste of food" otherwise since it was my fault for not raising the issue the very second the sushi arrived. That's real logical I thought. I also brought up the presence of the hair in the tea without the usual apology, to which the waitress replied it could have come from anywhere. Right...... as if she thinks I enjoy having hair in my tea so I plucked one out from my own head and put one in myself........
The most incredible thing is that not even for one nanosecond they could entertain the notion of any responsibility to be taken.
if my recollection of the turn of events is indeed accurate, they have been callous about keeping their tableware clean, insufficient attention to customer's order despite the lack of complexity (only 3 options on menu). the worst of all, possess such conviction of their version of the story bring the truth while lacking full set of facts.
On the other hand, even if my version is completely inaccurate, I fail to see the logic of insisting customers to eat something they don't want to.
hence such is the sad reality of running small restaurants in Hong Kong. the high rent make businesses run at low margin they have to hire even those who are clearly incompetent. moreover, there is little cushion so changing order means they have to make a loss (hence the chef stormed to my table and forced me to accept someone's mistakes).
for prospective customers, think twice before you go there.
張貼