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2023-11-19
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I go to this cafe all the time, but I will never go again. Me and my daughter were out for a walk, and Black Sugar was in the neighborhood so we decided to go there. I was politely greeted and I asked them if they had decaf coffee available. They said that they did not and that it was sold out. I asked my 13 year old daughter if she would fancy a juice or anything else, but she had only wanted a decaf coffee which they didn’t have. I proceeded to order a regular coffee for myself and asked to si
I go to this cafe all the time, but I will never go again. Me and my daughter were out for a walk, and Black Sugar was in the neighborhood so we decided to go there. I was politely greeted and I asked them if they had decaf coffee available. They said that they did not and that it was sold out. I asked my 13 year old daughter if she would fancy a juice or anything else, but she had only wanted a decaf coffee which they didn’t have. I proceeded to order a regular coffee for myself and asked to sit down to enjoy it. They then proceeded to tell me that there is a minimum charge per person when staying at the cafe, meaning both me and my daughter had to order one drink. I politely asked if this can be waived since the cafe was completely empty and they had run out of the drink she wanted, and we only needed to sit down for 10-15 minutes. She then called over 2 more workers and they all started to say how the policy must be honored and started to lecture us how if this was the USA the policy would be sacrosanct. Ummm, not only did the US part make no sense, the unfriendly, hectoring attitude was horrible customer service. No human to human empathy. Maybe this is the reason that the cafe was completely empty. I shall never return to the cafe I have been going to for years.
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