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2013-06-10
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was there to celebrate a frd's birthday had been to this restaurant a couple of times before and decided to return because the food is ok and is a decent place to sit and chat. made a reservation and they said they would only hold the table for 5 min. at most restaurants they at least hold for 15 min. i thought wow they must be so popular. ended up arriving the restaurant and they were not once full all night long. i brought along a cake and before cutting it i had double checked their extra fee
had been to this restaurant a couple of times before and decided to return because the food is ok and is a decent place to sit and chat.
made a reservation and they said they would only hold the table for 5 min. at most restaurants they at least hold for 15 min. i thought wow they must be so popular. ended up arriving the restaurant and they were not once full all night long.
i brought along a cake and before cutting it i had double checked their extra fee (they said $10/head when i asked on the phone) . The trainee was unsure so she had checked with her colleague. She confirmed with me. Then when the bill came it said $20/head so i questioned why. Then her colleague said she is the one who answered the phone and she is sure she said $20. OK , but i confirmed with her colleague and she confirmed with me. Evidently it is not just me with the communication issue because even face to face the waiters themselves had an error of communication. But they were not apologetic at all and completely blamed me for the mistake when I already confirmed before cutting the cake.
their service was also unsatisfactory
to be honest i expected a little more from a "reputably decent " chain restaurant
ordered a steak set and they do not ask if you would like rice or spaghetti with it although it is included in the set. if i did not look over and see others with it i would not have known. I had to ask if rice/ spaghetti is included in the set to get it. Are they trying to reduce costs like that ?
also ordered the toast after we finished the main dishes. still hadn't arrived in 30 min. apparently they either made a mistake or didnt send the order in. didnt even ask if we still wanted it despite informing us of the long waiting time (20 min ) . ended up we had to wait a really long time for it !
on the side, waiters look like they are so annoyed whenever you call for them. Honestly i have not seen one smile on any waiter's face all night. Everyone in HK has a rough time but is it so hard to squeeze a smile ?
conclusion is food was ok but service was terrible
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