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2019-04-01
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I made a reservation for dinner with a group of friends at this restaurant via Restaurant Week Winners Edition almost 3 weeks in advance. Then 5 days before the scheduled dinner, the restaurant whatsapped me: “This is Gia Trattoria restaurant in Wan Chai. We are truly sorry to inform you that due to a private event we cannot fulfill your reservation on April 4th. We are very sorry about this inconvenience that was not expected. Would you like to switch your reservation in Gia Trattoria to anothe
“This is Gia Trattoria restaurant in Wan Chai. We are truly sorry to inform you that due to a private event we cannot fulfill your reservation on April 4th. We are very sorry about this inconvenience that was not expected. Would you like to switch your reservation in Gia Trattoria to another day under the same promotion?
Alternatively we will be happy to reserve a table on April 4th in Giando in Star Street, unfortunately not under the restaurant week deal.
Please let us know your preference and we will do our best to accommodate you.
Thank you very much for your understanding!”
This restaurant obviously doesn't think it's important to provide the service promised.
It doesn't matter how many times the restaurant said sorry in the message, or how it claimed it was “unexpected”. It is a fact that they offered services, accepted reservations from the general public, and then DECIDED to cancel all reservations to accommodate a private event instead. How could a deliberate decision be unexpected?
The options it offered doesn't show any real effort to make up the deal they failed to fulfill under Restaurant Week. They expected customers to reschedule a group dinner (which is not feasible with everyone's busy schedule) or to go to another restaurant without offering any special arrangement.
The restaurant was not interested in really
make up the “inconvenience caused”, they only asked you to accept it by offering something at their own convenience.
I suppose this restaurant participated in Restaurant Week to get more ppl to try its service, and return again. Unfortunately, they only showed that they have no respect to customers and no desire to fulfill promised service. It also damaged the reputation of Restaurant Week, by making customers feel disposable.
VERY disappointing.
Whoever consider going to this restaurant should be prepared to have your reservation canceled by the restaurant without regrets. Good luck.
PS. We will go to another restaurant, one not participating in Restaurant Week.
Disclaimer: I have been to Gia before and had good experiences with its food and service. But this can only become a memory that cannot be revisited.
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