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2009-10-29
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Food: Fish was still good! I had Beer Battered Fish n Chips, the others had Grilled Garoupa and Grilled Sea Bass, all catch of the day. My dad had the Fish Chowder as an appetizer - it looked very enticing with a huge piece of fish (think it was sea bass) plus some prawns! They were also having a promotion on fresh Oysters. I don't eat oysters whilst the others had 6 each; they were disappointed with the quality. Service: Honestly, I was quite disappointed with their service! This is a 5-star h
Fish was still good! I had Beer Battered Fish n Chips, the others had Grilled Garoupa and Grilled Sea Bass, all catch of the day. My dad had the Fish Chowder as an appetizer - it looked very enticing with a huge piece of fish (think it was sea bass) plus some prawns! They were also having a promotion on fresh Oysters. I don't eat oysters whilst the others had 6 each; they were disappointed with the quality.
Service:
Honestly, I was quite disappointed with their service! This is a 5-star hotel after-all!
1. First of all, we ordered a bottle of wine from the Master Wine List (not from the restaurant's wine menu). After we ordered, our server suddenly returned and suggested that we order a bottle of champagne instead. We then told him we would like some wine, not champagne.
I tasted the wine and found it a bit too fruity for my liking. Then, here's the dialogue:
Server: Yes, this wine is very fruity; that's why I recommended the champagne.
Me: But we would like to have wine instead.
Server: Oh, in that case, I would have recommended the _____ (pointed at an item on the menu, NOT the Master Wine List), as the one you ordered would be too fruity for most people.
Me: If that is so, why didn't you make the recommendation when I ordered?
Server: Because YOU asked for the Master Wine List. YOU didn't ask for recommendation and made your choice. We give our customers the right to choose what they order.
Me: ........ (I was silenced)
Oops, so simply put, IT WAS MY OWN FAULT THAT I DIDN'T ASK FOR HIS RECOMMENDATION AND ORDERED SOMETHING THAT I DIDN'T LIKE.
2. Our oysters arrived and the server (different guy) quickly named the oysters and took off, without mentioning which the order which they should be eaten. Maybe he forgot, or maybe he didn't know.
3. We ordered some more bread, the server (a girl this time) said yes, and the bread didn't arrive until we asked again from a different server.
4. The crab cake was sold out when we ordered. The server said they only sell 100 servings everyday, and that's why they were usually sold out by early evening. However, as we were leaving the restaurant, we saw the table next to us enjoying the crab cakes! Maybe they can be pre-ordered?
Honestly, I don't know whether I will visit this restaurant again!
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