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2017-02-09
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First, we called the restaurant to book the place beforehand and the answer we got over the phone was "all full la". However, when we arrived at Times Square and decided to check it out anyway, we saw the place was half empty actually. So we just "walked in" within 5 minutes.Then, we were stunned by the appalling service:First, no one could explain to us our questions on the confusing menu and prices. Seriously, when you offer so many different combinations/prices on more than one menu, you'd ex
Then, we were stunned by the appalling service:
First, no one could explain to us our questions on the confusing menu and prices. Seriously, when you offer so many different combinations/
prices on more than one menu, you'd expect questions from customers. And please, you should make sure your staff can answer them. The woman who waited on us did not have the patience or a clue really what the menu means herself. When we demanded someone else to come over, she called upon a man in suit (I supposed the manager) who was even worse. If a manager could be rude like him, this restaurant is doomed. After a rather long "discussion" clarifying the prices and our order, we were relieved and would like to just sit and enjoy our food. But our tea never came, and then it came it was the wrong tea. The story in a similar pattern just went on for the whole night.
I do understand restaurants in Hong Kong are busy, especially those in Times Square where most customers are tourists. But isn't it strange a
place like Times Square with pricey posh restaurants full of tourists couldn't guarantee a slightly better service? What is happening to Hong
Kong?
One thing good about this restaurant is the soup base - we ordered the chicken soup base, which came with half a chicken and full ingredients
but don't even think about the shrimps which are extra small and thin but costing $50 each. It's just not worthy.
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