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2012-04-06
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This was my first, and probably only, visit to this restaurant. This is probably the Italian restaurant with the worst service I have ever been to.We (3 of us) arrived at aboit 1:30pm to find the upper level closed. There were only 4 guests in total dining then. There were nobody greeting us or taking us to the table. The staff were cold and answered us with an unwelcoming tone. Anything we ask, they replied "wait". Even when we only waved to signal for service, the staff replied "wait".Th
We (3 of us) arrived at aboit 1:30pm to find the upper level closed. There were only 4 guests in total dining then. There were nobody greeting us or taking us to the table. The staff were cold and answered us with an unwelcoming tone. Anything we ask, they replied "wait". Even when we only waved to signal for service, the staff replied "wait".
There was no issue with the food. We ordered pizza, penne and a beef sirloin, which were all from the set lunch menus. However, when we were finishing off the food, the waitress came over to tell us that they had given us the pizza of an "a la carte" size by mistake. I noticed one of the tables with two foreigners ordered two pizzas and they were the same size as ours. Another table of local Chinese guests who arrived later than us, got a smaller pizza than ours. What did she mean by that -- charging us extra ? Well, she did not but that was very rude of her.
If not for its poor, pathetic service, this restaurant should have been a success given its highly acclaimed chef and its location. Would its management consider removing their existing staff ? I mean all the two waitresses we met exhibited the same cold, impolite manners and their English were poor. Is the management planning to manage this restaurant in a more up-market manner or downgrade it to the same level as a local teahouse ? Mind you, the service at a local teahouse are already much better than here.
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