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2007-06-17
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It could not be worse, coz it is the worst on earth (and I\'m not exaggerating)!I always wondered why people would waste time on writing negative comments about restaurants that they did not like but now I understand. Asiana’s service made me feel that I must do so, to help locals and tourists not to get fleeced. We are talking about a restaurant that has been in existence for about 30 years, but this is not a reason that we should tolerate bad services: The servers have an attitude, the manager
I always wondered why people would waste time on writing negative comments about restaurants that they did not like but now I understand. Asiana’s service made me feel that I must do so, to help locals and tourists not to get fleeced. We are talking about a restaurant that has been in existence for about 30 years, but this is not a reason that we should tolerate bad services: The servers have an attitude, the managers are worse.
Here are a few examples for what happened on Sunday, June 10, 2007 when I went there for dinner with a friend:
1.After waiting for more than 30 minutes, we were informed that a dish we ordered was not available.
2.One of the chefs kept on chatting with his friends who sat next to our table, why didn’t he just sit down.
3.Just be careful of what they charge you. They did not serve us any appetizers (what they called “preserved vegetables”) but charged us HK$10 per head. They charge tea separately (I believe it’s HK$7/head). When we pointed out that we did not even see any “preserved vegetables”, the server said “oh well we are very busy but at least you had the tea”...it was kind of like “consider yourself lucky”.
4.I shared the beer with my friend but we were charged two bottles of beer. They did rectify this after.
5.My friend threw up twice after the meal: She vomited once in the lavatory at Asiana and once when she got home. (And I had a diarrhea on the next day). I called Asiana to complain about this and their lousy service, I was told to send them the medical certificate (!), no apologies made.
6.I told to two “managers”who were unprofessional and rude and not helpful. They should be thankful that I withhold their names here. One of the managers insinuated that what I wanted was a free dinner and said he would refund me out of his own pocket.
7.The Visa payment went through on June 13 anyway and when I called to complain, the manager said it was the bank that processed the payment, not them, and that they were completely out of control (can any consumer believe that?!) He hung up on me every time I called.
8.When they finally let me say something, I let them know that what I asked was a simple gesture from them by admitting that their service was not acceptable. I was only willing to pay 50% of the charges. They then asked me to fax my particulars to them so that they can process the refund. They refused that I give them my account number over the phone because “we cannot just credit the account of anyone who gives us his/her account on the phone”(do you think this is a reason?).
9.The manager said there are many other restaurants in Hong Kong so I am sure he does not value his clients.
The managers asked me to bring my receipt there to get my refund. Honestly I will not bother to spend time on finding my receipt, it doesn’t matter to me. What is more important is that I have to let my friends know that Asiana Restaurant think that they are well established and invincible, so they can afford to treat their clients like stupid. Conclusion: Asiana is worse than any “Cha Chan Ten”(local tea houses that usually sell egg tarts) or kiosque, at least you don’t have to check your bill twice at those places. What is most important, since Asiana doesn\'t treat their clients seriously, why bother to go there? They are too busy to serve you!
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