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2021-11-25
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Absolute Worst experience with the reception staff and let this be a warning to others!!The restaurant now requires the LeaveHomeSafe App to QR scan and record your entry - which is acceptable. However, shortly after my wife scanned the QR code, the battery on her phone had died. The very rude reception lady refused to believe my wife had actually scanned and continuously verbally harrassed us while seated at our table over 8 times within 20 minutes repeatedly checking whether the iphone was
The restaurant now requires the LeaveHomeSafe App to QR scan and record your entry - which is acceptable. However, shortly after my wife scanned the QR code, the battery on her phone had died. The very rude reception lady refused to believe my wife had actually scanned and continuously verbally harrassed us while seated at our table over 8 times within 20 minutes repeatedly checking whether the iphone was recharged; each time she demanded on seeing the App and insisting its a government policy!
We understand it is a government policy and DID comply, but we also explained that an iphone takes time to recharge (which she refused to accept). We were simply trying to enjoy our dinner in peace while the battery was recharging. However, this obviously uneducated hostile front receptionist continued interrupting our dinner with loud outbursts of bitter and condescending remarks until the battery finally did recharged and we showed her that we DID in fact scan the QR code!!! 🤦🏻♂️
Modern China needs to remove or discipline such unruly and arrogant staff who needlessly harrasses their loyal customers (especially during their meal). Especially for the employees who are posted at the store front receiving dinner patrons, Staff is a reflection of the restaurant’s service and professionalism (or in this case “a lack of”).
While the food was decent, it is expensive for the quality we received and certainly for the overall TERRIBLE experience!!
WILL NEVER GO BACK!!! 😡
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