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2023-05-14
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My husband picked up the order during rain. It was a late lunch and we all hungry. Only one lady staff at the counter but she had no experience with the cashier. The order has been paid online but she asked for payment from my husband. She couldn’t work out how to collect money so she asked my husband to go get cash for payment, in the rain. When he got cash and paid, the lady rounded up the amount by herself without authorization!?!My husband drove home only to realized the order was i
Only one lady staff at the counter but she had no experience with the cashier. The order has been paid online but she asked for payment from my husband. She couldn’t work out how to collect money so she asked my husband to go get cash for payment, in the rain. When he got cash and paid, the lady rounded up the amount by herself without authorization!?!
My husband drove home only to realized the order was incomplete - 2 drinks were missing!!? He was frustrated and drove back to the shop and get the missing drinks. This time a male manager came back to the shop, and spotted that the order has been paid online already, so he refunded to my husband. Lucky we went back!?
Hungry and hurried in rain, my husband (usually a patient nice guy) was impatient and demanded an apology. The manager arrogantly rejected my husband’s request and said “she is just a chef”. But why would she be allowed to handle cashier if “she is just a chef”?
Worst, when food finally (after 40 minutes instead of 10 minutes) arrived home we realized the drink was wrong - a beer was missing. And the pizza were cold already.
TOTALLY UNSATISFIED!!!
POOR ATTITUDE!
(Totally different from our previous experience - nice staff, knowledgeable and efficient!?!?)
張貼