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2011-07-21
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The first sentence of my review pretty much sums it up - If you want to pay to get pissed off by their waiter, waitresses and managers, go right ahead and visit Monster Sushi. I was dining with my mom during lunch. We were pretty much the second table to be seated as they opened their restaurant at 12pm. We were greeted and ushered by a waitress who looked like she haven't been paid in months. Customers gradually filled the dining area as it creeped closer to office lunch hours. As the sayi
I was dining with my mom during lunch. We were pretty much the second table to be seated as they opened their restaurant at 12pm. We were greeted and ushered by a waitress who looked like she haven't been paid in months. Customers gradually filled the dining area as it creeped closer to office lunch hours. As the saying goes, "Early bird gets the worm". However, in our case, it really doesn't apply. Most guests who arrived (plus ordered) much later than us have already received their food and finished more than half of it. We waited more than half an hour for our sushi roll E2 lunch set. The set arrived after asking the waiter to check our order. We waited a while longer, as my terriyaki chicken lunch set was no where to be seen. Again we had to ask the waiter to check on the order. Finally, the chicken came but it was totally undercooked. It was pretty much pink on the inside. It is for sure a cardinal sin for restaurants to serve chicken that is not fully cooked after Hong Kong had been hit by "Bird flu" in the past. Once we have identified the "chicken sashimi" (undercooked chicken), we asked the waiter to replace it with Terriyaki Salmon. He took the salmon away, but he explained that the salmon set came with different appetizers and accompanying food items; for this reason he refused to replace it with salmon.
By that time, we were pretty unsatisfied, so we flagged down a higher level manager. We again explained the situation, not only did he not apologize, but all he did was feed us a bunch of excuses. Here are just a few excuses that he used:
"Oh... the wait staff is new..."
"It takes 15-20 min for the chicken/sushi to be cooked (which the servers failed to mention to us)
"The other new manager just came in"
"One of the waiter is Filipino and doesn't understand Chinese (while we communicated to him in English)"
The manager did eventually replace the chicken with the salmon. However, at that point both my mom and I were extremely fed up with the excuses. This is actually not an isolated incident of poor service according to my mom's previous experience at Monster Sushi. Not to mention that the customers around us were also quite unsatisfied. The table to our left waited for the bill for more than 10 minutes. The one to the right had to grab the dessert mochi themselves and at the same time left without their set drinks because they took too long to come. The foreigners sitting two tables to our left were never given their drinks and desserts. According to mom, it seems like they do this quite often so that they can cheap out and not give the customers their dessert or drink. Now I have experienced this first hand.
As for the food, it is mediocre at best. I guess that's what you can expect from typical Hong Kong Japanese chain restaurant. Let's begin with the sushi roll set shall we? The sushi roll was ok, but nothing special. Miso soup was an epic failure since it lacks the sweetness of real miso. Cold noodle was ok. Hot milk tea was undrinkable as it seems like the tea bag have been steeped for ages in the water.
As for the replacement salmon terriyaki set, salad dressing was ok, but on the salty side. Grilled salmon lacked the fish flavour that is found in decently fresh salmon. The miso glaze on it again lacked the sweetness of high quality miso. Iced coffee was pre-mixed with sugar water before it came and it was extremely sweet.
The mochis that came with the sets were quite flavourless as well - this includes both the black sesame and taro flavour
Lastly not to mention that the wasabi was super spicy meaning that it is a pretty poor grade wasabi mix.
Now for the clincher when we received the bill. Not only did we not get any apologies, but there were absolutely no actions from the managers to salvage the dining experience. No free item was given; A discount was not given either. As a major foodie and a consumer, I don't think that's what I'm seeking for, but I think if I were to think in a business sense (being a business major myself), that's the very lease that the managers can do to salvage a customer's dining experience. We left without giving any tips.
So again, if you want to pay for poor and mediocre Japanese food, Monster sushi is for sure a place to go.
張貼