影片
更多
2008-03-11
6 瀏覽
My husband ordered a sirloin steak and half of it was nothing but fat. The edible part was all right so we didn't want to make a fuss and ask for an exchange. At the end of the meal we let the manager know that half the steak was fat. All we wanted was to inform them. But guess what? She had the nerve to argue with us and said it's natural. Of course we know sirloin has a bit of fat, but not half! I told her that it's terrible for the steak to be this fatty and she turned her head and walked awa
Here comes the good part. She came back to our table with a piece of raw meat for show and tell. Thanks, but no thanks for the confrontation. Is confronting your customer the best way to win returning business? I really don't see her point in making a scene.
We didn't want to discuss with her further and told her to forget about it. As my husband walked to the restroom, she followed him and asked if he would like to speak with the chef. He agreed. Well, guess what? The chef claimed the steak that he served my husband was even better than the raw meat the waitress just brought over to our table. To further the insult, the chef insisted on educating my husband how a sirloin should be like and asked "do you want more meat?" A simple apology would have been appreciated!
I hate to remind the restaurant owner this, but there're plenty of restaurants in SoHo. Even without this nasty incident, Craftstead by far isn't the best restaurant in the area. The lamb rack that my friend and I ordered were chewy. At best, I'd say the sauce was good. But wait, forgot to mention, it was nothing more than a simple peppercorn sauce.
Not surprisingly, the table next to us also rejected the steak that was served to them!
張貼