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2020-01-21
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Before I begin I should contextualise my remarks for anyone reading this. I’m a foodie who doesn’t mind paying top dollar for top food but I expect restaurants with accolades and high prices to deliver exceptional food and service. That’s the contract. I pay, you deliver. Ecriture does not do this. I’m not going to go through all the different dishes. Suffice to say some of the food was surprising and delicious. Innovative. Well prepare. The food is not the problem. The problem is the service (w
Ecriture does not do this.
I’m not going to go through all the different dishes. Suffice to say some of the food was surprising and delicious. Innovative. Well prepare. The food is not the problem.
The problem is the service (with the exception of the Somalia). It was casual, insincere and frankly not acceptable. And the other issue was the venue.
They have this thing where they don’t change your knife through the 7-11 course meal. They claim it’s a french tradition but no french person I know including some, who work in the F&B industry, has every heard of it. But let’s say it’s true, and it is indeed a tradition (albeit unusual), then surely they could find a better way to execute it. Their way was to scrap your knife on the edge of your plate and then replace it back on to the table. Disgusting. Bits of food remain on the knife, to then pick up dust or whatever from the table it’s placed back on to. Whether you just fish and was about to eat meat, or vice versa. It didn’t matter.
Surely they should instead advise you of their tradition once seated. Maybe even present you with a choice of knives from a selection, the way you choose your own sake glass in a Japanese restaurant. And then make a big deal of cleaning your knife, maybe with a scented cloth between causes, a scent that matches your next course maybe? Anyway, it was poorly executed and rather disgusting. Felt like they simply didn’t have enough knifes or couldn’t be bothered to change them. Indeed, they were definitely low on staff. Often through the course of the evening there was not a single member of staff in the main dining room. Unbelievable for a 2 star restaurant.
And to make matters worse they sent us home with a cake that we couldn’t eat at the dinner given the tasting menu was poorly portioned - aka each portion was too big. And in the cake, unbeknown to us, was a festive figure of some sort made out of an inedible substance - aka rock hard. The next day when we bit in to the cake we got a terrible surprise. We could have choked on the item. I couldn’t believe they didn’t tell us. When I called them to challenge them they were apologetic but again insincere. No offer of compensation was coming. We’ll be writing to Michelin and the Food and Hygiene department about that little episode.
And then there was the dining room. Tables were nicely spaced but the seats were incredibly uncomfortable, the table too small, and the minimalist style was cold. Not inviting at all.
All in all we were underwhelmed. It cost Hk$5533 for two excluding wine but including corkage for the bottle we brought. I’d expect to pay this for the food that was served but not for the venue or service.
I’d skip this place. For that price you can go to Amber at the mandarin or better yet, Vea. Both better options.
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