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2008-11-06
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The decor of the restaurant was nice - but obviously catered towards attracting foreigners. The food was all right - but nothing to die for.The main problem was the service. We were served by three people, one of whom appeared to be the floor manager. Service was slow, one guy was almost throwing the cutlery on our table. Another miraculous discovery was that NO ONE, not even the floor manager, was well acquainted with the menu. One waiter did not even know that iced tea was not on the drinks m
The main problem was the service. We were served by three people, one of whom appeared to be the floor manager. Service was slow, one guy was almost throwing the cutlery on our table.
Another miraculous discovery was that NO ONE, not even the floor manager, was well acquainted with the menu. One waiter did not even know that iced tea was not on the drinks menu. My friend was somewhat disturbed by the fact that they could not simply add ice to tea.
The dim sum platter - being possibly the highlight of the appetizers part on the menu - had 5 different items: the 3 special ones being the abalone siu mai, goldfish dumplings, and dumplings wrapped with spinach skin and topped with sharks fin.
We asked the floor manager what the goldfish dumpling was... and he came back with scissors. We repeated our question (but figured the scissors would still be of use) and he told us to wait a moment. He then came back with the menu.
He opened the menu and read to us what we had already seen from the menu.
"This is the abalone siu mai..." <-- this was blatantly obvious
"This is... the goldfish dumpling" <-- this was also very obvious - fortunately the dumpling was shaped like a goldfish.
"Yes... but what is in it...? Is it like a har gau?"
"It has prawn in it."
"So it's like a har gau"
"Yes... pretty much."
Then came the dumpling wrapped with green skin.
"This..." he explained "is a skin made from spinach" <-- hence the green colour
"Topped with sharks fin" <-- again - very obvious since we have the ability to see
"So what is inside?"
"uhh... prawn."
"Ok thanks."
He then proceeded to cut everything into half with the scissors.
But out of the 6 dumplings on the top rack - he only cut 5.
And he totally ignored the spring rolls and wu gok on the bottom.
...
I could write a whole thesis on this but I will not.
Towards the end of the meal, we were quite full but noticed that one beef dish had not yet been served. We asked the waiter whether the order had been taken - and if so, whether we could still cancel it.
The waiter went away... came back and smiled... "You would like to cancel?"
"We ordered a beef dish. If it has not yet been made, then yes - please cancel it."
"I will go see... Please wait"
We waited for 5 minutes and noticed a discussion between 2 of the waiters and the floor manager.
The waiter comes back.
"Everything has been served."
"Everything? So our order for the beef was not taken down."
"Everything has been served."
"Right..."
The floor manager who came to take our order at the start even came back to say
"Everything you ordered has been served."
"So the beef order was not taken?"
"I believe not."
That meant, apart from not knowing their own menu - they were also incapable of taking customers' orders.
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Need I say more?
Unless forced... or horribly drunk... I doubt I will ever set foot in this restaurant again.
張貼