影片
更多
2024-05-17
365 瀏覽
Poor service and rude staffBooking was made on 9th May to book a table for four on 17th May 1830. Our booking got cancelled on the day of our booking (17th May) at 1700 which is 1.5 hours prior to booking time. There was no notification from the diner but only a notification from Open Rice system. My friends and I planned on a long-awaited gathering hoping to try this place out so we decided to call the diner to check and see if they made a mistake cancelling our reservation on the same day of o
Booking was made on
9th May to book a table for four on 17th May 1830. Our booking got cancelled on the day of our booking (17th May) at 1700 which is 1.5 hours prior to booking time. There was no notification from the diner but only a notification from Open Rice system.
My friends and I planned on a long-awaited gathering hoping to try this place out so we decided to call the diner to check and see if they made a mistake cancelling our reservation on the same day of our booking.
I called the diner to ask them and no one picked up. After some attempts, a man finally picked up and could not even answer directly if this is the number of the diner and the questioned me about why I was making such a call. After I asked him about the sudden cancellation, he only made some excuses and said “full house long time ago”, “no table left”, “booking cancelled already” with a very rude tone without any explanation or apology. He then just dismissed the inquiries and hung up on me.
First, they did not notify us when we made the booking when their staff said their booking is full “A LONG TIME AGO”. However I still managed to book through OpenRice 9 days prior to the reservation time.
Second, they cancelled on us 1.5 hours before the booking time without any direct notification. This left us with insufficient time for planning.
Third, the lack of manner is not acceptable. The staff was impolite, rude and irresponsible. Such disrespectful behaviour shall not be tolerated. Hanging up on potential customers or in fact, anyone, lacks basic respect and courtesy. I highly doubt if this diner has proper training for their employees.
Even though I did not get to dine here, my experience was very poor and I do NOT recommend this place at all.
張貼