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2010-02-25
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I read their promotional article and got a $20 off coupon from "Eat & Travel Weekly", so travelled all the way from HK island to the remote location of the restaurant.Was really attracted by the $38 lobster. When I walked into the restaurant, the manager was very keen in promoting their seafood. As soon as I showed him the voucher his face was darken immediately. Initially he said I could use the voucher for the seafood that he was promoting.Then when I ordered the $38 lobster + $25 of whole aba
Was really attracted by the $38 lobster. When I walked into the restaurant, the manager was very keen in promoting their seafood. As soon as I showed him the voucher his face was darken immediately. Initially he said I could use the voucher for the seafood that he was promoting.
Then when I ordered the $38 lobster + $25 of whole abalone + $9 of lamb satay for the first order, he claimed that the $38 lobster is actually a special price that is limited to 1 lobster per person, and that the original price is $88. He said that in order to enjoy the $38 lobster, my bill has to be at least $100! This is not mentioned anywhere in their poster, nor their adviertisement in the magazine!
Moreover, he said that I can no longer use the $20 off voucher and he pointed to a tiny sheet of paper on the wall that says that all promotions are suspended without stating any reason (he later came up with a lame excuse that it's because all promotions are suspended due to CNY holidays, but in fact the holidays were over 3 days ago!). He seemed to have forgotten that he told me 5 minutes ago that I could use the voucher!
I complained that I travelled all the way to try their restaurant and it was stated in the voucher that it is valid until 31-3-2010 and no where does it say that promotion would be suspended after the CNY! The manager then said that if I am dis-satisfied I can leave the restaurant.
This restaurant has "unwritten policy" of minimum spend of $100 per person before you can order the $38 lobster! They will also come up with lame excuses to prevent you from using discount vouchers!
In summary, will not go to this restaurant again and my friends, don't be fooled/ misled by their promotion/ advertisments!! : huffy:
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