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2013-06-30
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I went to Amaroni's in Hysan Place on Sunday 30 June 2013.It was one of the worst dining experience in years. I ordered a burger meal set for myself and a Roast Chicken Spaghetti meal for my girlfriend. On the menu, it didn't say what would come with the burger. The "shredded onions" came with it, well, were surprisingly not fries that would normally come with burgers, and were of very bad quality. Those "shredded onions" were super deep fried, overly crispy, and were extremely oily. I can barel
It was one of the worst dining experience in years. I ordered a burger meal set for myself and a Roast Chicken Spaghetti meal for my girlfriend. On the menu, it didn't say what would come with the burger. The "shredded onions" came with it, well, were surprisingly not fries that would normally come with burgers, and were of very bad quality. Those "shredded onions" were super deep fried, overly crispy, and were extremely oily. I can barely ate some of it and had totally no idea what food they were until being informed that its "shredded onions" in super dry deep fried version.
The waiter, and the manager, did a great job in not letting us know it was the onion shred that came with the meal, and in return, they offered some leftover potato wedges from the kitchen. Those potato wedges were what one could imagine, very dry, tasteless, oily, rough to chew, and had been left in the kitchen since lunchtime peak hours. I think if we even ate a quarter of those deep dried onion shreds or leftover potato wedges, we would have had oesophagus caner right the way. What was more, all of those cannot compare to other even worse experience we had come across.
The burger was considerably overly well-done, so it was just like chewing a meat flavoured telephone book, and it was rather dry to be honest, companioned by just a piece of cheese on it and two ciabatte breads. I had to add in some fresh red onions, lettuce, and tomato sauce. I asked the waiter and the manager whether there were any choice on how well the meat could have been done and none of them offered any options, but stutterly informed us that it was how they did it and no other "medium well" or "medium rare" kind of normal options for a meat dish.
Girlfriend's Roast Chicken Spaghetti was chewy, of course, and dried to the bone. One time she even commented that it was like munching "a lump of dry unflavoured rubber with muscle fibres." I would have to say a little of more attention to the cooking time would have helped to retain the juiciness of the chicken meat. But of course, Amaroni's didn't do that and staff said it was just totally normal in the way they cook it.
Shock of the day was half an iceberg lettuce served uncut on the dish as the vegetables that went with the chicken, half of a whole iceberg lettuce served UNCUT, yes, just like it was straight out of the fridge, totally shocking. Someone could have used a knife to chop it up a little before serving to the customers I would imagine. The red onion rings that came with the burger also came with the onion skin, oh well. how considerate, and very raw indeed.
There were too much to complaint on and I do not think I can write them all down, but one thing. We had kindly expressed our concerns to three different staff, including the manager, on the quality of the food and the lack of information on the menu on what were being served with the meal. Regrettably, none of the staff had provided any suggestions on how the food could be improved, nor providing any alternatives to help easing the inexcusably inattentive food services. They were not apologetic at all, but dismissive at best.
Maybe it was just a Sunday afternoon which Amaroni's wasn't expecting to have customers? The neighbouring restaurant serving western food was buoyant, therefore, it was quite a contrast to the rather emptily seated and chit-chatting staff in the Amaroni's.
There we had it, the Amaroni's dining experience, food quality was worst of its kinds, meat overly cooked and dry vegetables totally not chopped, potato wedges and onion "shreds" super deep fried, and adding to the unsurpassed indifferent attitude of Amaroni's staff. Bravo, Amaroni's, you made yourself top of the worst restaurants in the Hong Kong island. The restaurant manager was "Derek Chui" at the time.
I would strongly not recommend my friends or anyone to visit the Amaroni's.
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