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2017-05-21
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Appalling services and extremely rude staff. Was given a queue ticket and told to wait outside the restaurant - which I did - because I "wasn't a fullparty". It was a cold, drizzly day and being stood outside the restaurant was hardly ideal. When I enquired fifteen minutes later, asking to be seated since there were visibly empty tables available in the restaurant, the staff at the till/entrance told me to wait outside again. My explanation and assurance to them that my full party (which only co
party". It was a cold, drizzly day and being stood outside the restaurant was hardly ideal. When I enquired fifteen minutes later, asking to be seated since there were visibly empty tables available in the restaurant, the staff at the till/entrance told me to wait outside again. My explanation and assurance to them that my full party (which only constituted of a +1) would arrive in five minutes was met with rolling eyes by the staff members as they attended readily to group of 7 that had arrived after me. It was ludicrously unreasonable. When my partner arrived shortly after and as we waited to present our queue number, we watched a couple - who'd just arrived at the restaurant - behind us without a queue ticket get seated ahead of us. And for one more time, we were told to wait outside the restaurant. BEP's motives for services are irrational, tactless and so impossibly unreasonable; I do not recommend patronising this place. It is a risk to take when choosing to dine at a place like that - when respect and integrity towards customer isn't a consistent or existing directive. BEP has definitely been a massive letdown. Ultimately, we took that business opportunity that day from BEP and gave it to Mana Slow Food next door to it, and had a much more enjoyable meal out of it.
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