影片
更多
2010-05-28
263 瀏覽
2 of us arrived without a booking for lunch on a Saturday, after 1.30pm. The place was only about half full with at least 4 seats available at the sushi counter. No one acknowledged our arrival for about 10 seconds. One waiter told us to wait and proceeded to head into the kitchen, came out carrying nothing and walked past us. After about a minute of standing there in silence, a waitress came to see what we wanted (a table for 2, in case there was any doubt). She said she needs to check and
No one acknowledged our arrival for about 10 seconds. One waiter told us to wait and proceeded to head into the kitchen, came out carrying nothing and walked past us.
After about a minute of standing there in silence, a waitress came to see what we wanted (a table for 2, in case there was any doubt). She said she needs to check and see if there were any table avaialbe (OK) and walked off (?!?!?!). I would have thought consulting the bookings book would be the logical next step...
She came back after about 20 seconds and said because they are fully booked (there were obviously invisible people sitting at the empty tables and in the 4 seats at the sushi bar) that we may not have time to finish our meals before they closed the kitchen. The sign at the door said the lunch finishes at 2:30pm so we had an hour, more than enough time for a quick bite I would have thought.
I told her we can finish it if they can serve it up quickly enough. She didn't look happy that I challenged their efficiency. She told us again since they were FULLY BOOKED (those invisible patrons again) she could check their other restaurant in the same building to see if they had any free seats (so apparently it's no longer whether we could finish our meals now). After speaking into her her headset for 5 seconds she confirmed they had no seats. We then had a wonderful lunch at another CWB Japanese restaurant.
We must be making progress as the last time we went to Sushi Hiro we were just ignored by their staff for about 2 minutes, No one bothered to check if we were there looking for a table. looking for directions or to sell them life insurance.
In all fairness I have eaten there and the food is fairly decent but nothing spectacular to the point where I would be agreeable to endure this kind of service BEFORE even gettin ga bite of food.
A word to the management: SACK YOUR SATURDAY LUNCH WAITING STAFF ON 10/, and get some new ones who know about customer service. Until then, I will not bother to visit again nor recommend this run of the mill CWB Japanese restaurant to others, as your money is better spent elsewhere.
張貼