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2015-06-07
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I've often wondered what helps a restaurant lose a Michelin Star. The hard work and dedication that goes into an award winning restaurant is nothing short of hard toil and a fanatical level of detail. After going through the pain and effort to get a star, to lose one must be gut wrenching. But, to lose one, there must be a reason and after visiting L'aLtro in Central Hong Kong, I have a better understanding of how this could happen.A little bit of research had gone into finding a restaurant in C
A little bit of research had gone into finding a restaurant in Central that would allow us to grab a bite to eat on the way home from work. We'd found a decent looking spot in one of the many 'restaurant buildings' in Hong Kong, you know the ones, where the first ten to fifteen floors are take up by restaurants. The only problem in the research was that L'aLtro had lost it's Michelin Star in 2015, which on it's own wasn't too shocking, surely it would still be a decent place to eat?
We had an inkling of our answer when we stepped out of the lift to find that the concierge desk empty and a waiter hovering in the dining room, back to the entry just walking aimlessly. It was a little strange and we waited to see how long this state of affairs would last, but after about ninety seconds, the maitre d' arrived with a big smile and asked us if we had a reservation. After confirmation, and a quick exchange in Cantonese with the waiter, we found ourselves led to what was probably the worst table in a completely empty restaurant, right next to a building pylon. We were a bit dismayed and were about to ask for another table, when the maitre d' magically appeared, apologised and offered us a much better table.
Once we'd placed our orders, our wandering waiter meandered over to our table carrying a couple of dishes that were clearly our amuse bouche for the evening. Our waiter silently and carefully placed the dishes in front of us, made sure they were carefully placed, then turned around and walked away without explaining what we were about to eat! We still don't know for sure what we'd been given, but there was definitely some cuttle fish (over cooked) and what appeared to be a crab cake sitting in a thick and viscous soup, perhaps a bisque. I didn't mind the soup, it was actually quite pleasant, but the crab cake and the cuttle fish were not so good, with the cuttlefish being chewy to the point of rubber and the crab cake being flakey and almost inedible.
Given the pedigree of the restaurant and it's recent history as a Michelin Starred restaurant, and knowing a little bit about the Executive Chef's back story from a number of well known two Michelin Starred restaurants, I was pretty shocked by our meal. Our service had been patchy at best, when served by the Maitre'd we'd had our meal explained and had reasonable service, but the waiter was really out of his depth and provided us with nothing.
The other thing that concerned us was that the restaurant was still practically empty by the time we'd finished our meal, which by that time should have been filled with diners. Well, perhaps not, when taking in to account our experience, it was not so much of a surprise.
My question had been answered, I now knew what it would take to lose a Michelin Star, a significant drop in standards will do it, especially when not redefining the price in alignment. Sad, but it shows that you really need to keep on top of your game, otherwise... Empty restaurant.
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