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2016-01-29
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Just tried Chophouse for lunch with a friend. I ordered the Patty melt, medium well done. Took a /long/ time to arrive. Looked ok upon arrival, but after two or three bites I found it to be very pink inside (rare? Or just undercooked?). I complained to the staff about it not being medium well. They brought me another one about 10 minutes later. The second one was even more rare! I stopped after one bite, it was literally bleeding red juice/blood out all over the bun as I showed it to the staf
Took a /long/ time to arrive. Looked ok upon arrival, but after two or three bites I found it to be very pink inside (rare? Or just undercooked?). I complained to the staff about it not being medium well. They brought me another one about 10 minutes later.
The second one was even more rare! I stopped after one bite, it was literally bleeding red juice/blood out all over the bun as I showed it to the staff. (Sorry I didn't get a pic to show how rare it was). I think the chef must have thought I was complaining the first one was overcooked instead of undercooked. Clearly a breakdown in communication. Nothing medium, much less medium well about this one...
They apologized again and offered to cook me ANOTHER patty melt, but as we had been there for over 40 minutes at this point I didn't want to give them a third try to disappoint me. They offered to give me a pasta instead but I wasn't keen on ordering something new from the menu after my companion had already completely finished her meal.
And, they took the fries away with the party melt... Meaning I basically had nothing to eat the whole 1+ hour time we were there.
They did remove the patty melt from the bill and apologized again, but still charged my friend for her meal and charged me HK$40 for my ice tea.
If they would have comped me for my tea at least to make up for serving me raw burgers TWICE I may have forgiven them and not left a negative review. But that didn't happen of course.
To the manager of Chophouse - think about how much business each negative review like this is costing you. I guarantee it is more than HK$40 worth of ice tea (which only cost you hk$4 tops).
張貼
