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2009-11-05
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The food is pretty much at par with the Fu Sing in Wanchai, though a bit more greasy... No real complaints about the food here, but the service here is something else... The bill came to ~HK$300 at the end of the meal, so I wanted to pay with my credit card (a mastercard, generally accepted, right?). The waitress took my card, and came back with a dirty look 4-5 mins later and said that the card doesn't work. Okay, understandable... (my wife happens to be in the restroom, so I told the waitress
The food is pretty much at par with the Fu Sing in Wanchai, though a bit more greasy... No real complaints about the food here, but the service here is something else...
The bill came to ~HK$300 at the end of the meal, so I wanted to pay with my credit card (a mastercard, generally accepted, right?). The waitress took my card, and came back with a dirty look 4-5 mins later and said that the card doesn't work.
Okay, understandable... (my wife happens to be in the restroom, so I told the waitress to wait for my wife to come back, so that I can go withdraw some cash).
Another dirty look from the waitress + a comment to another waitress in cantonese (something to the effect that I'm a English speaker, can't pay)
Okay... sorry I can't speak Canto...
My wife comes back, so I ask her to ask the waitress to try the card again while I go retrieve cash (who doesn't want to earn points on their credit cards, right? Anyways, the action unfolds when I'm getting cash downstairs)
I came back with the money about 5 mins later, but my wife was already furious... She told me that she's never been more insulted... Curious as to what had happen, I ask her..
Basically, the waitress (not the friendliest-looking or nicest) told her that the credit card simply doesn't work (which it did the night before, and magically on the 20+ occasions after this instance... hmmm, perhaps better training on how to use the credit card machine?)
The waitress told the other waitress to "watch my wife in case she tries to leave" loud enough so that everyone sitting around my wife is now staring at her... (i guess embarassing your customers is the best way to get your money).
Anyways, we paid the bill and wanted to speak to a manager about this rude waitress. We didn't make a big fuss, nor did we raise our voice (no point, right?)
This guy came to us claiming to be the manager, listened to my wife describe for about 5-10 secs before he cuts in on her (which is very rude, by the way) to say something completely unrelated to the situation. He doesn't apologize, but cuts in and tries to shut my wife up... Now my wife is furious, but ask the manager if she could finish her story, but the manager simply didn't have enough respect nor patience. Gave a "well, sorry if we offended you, but you're still wrong" type of apology....
The sad part is, we really like Fu Sing, and go to the Wanchai one almost every weekend. We were hoping that we could walk to this new one, since it's so close to our place in Tai Hang, but the people working there ruined it.... For what? HK$300? People that eat at Fu Sing (not to sound arrogant, or anything) aren't the type that cannot pay up HK$300 at the end of a meal...
There's also a million other ways to better deal with the situation. 1) just wait, instead of jumping to conclusions that we can't pay, 2) if confirmed that we can't pay, then invite us into a office where the matter could be dealt with privately (call the police even), rather than make a big scene in front of other customers, and 3) simply say "I apologize (or sorry)" when you realised you (or your co-worker f'ed up) and move on. SIMPLE!
Restaurants are part of the "SERVICE" industry... Even in finance, we apologise in situation that are NOT our fault, not to mention situations where it is our fault.
PLEASE, PLEASE, PLEASE IMPROVE YOUR SERVICE/TRAINING/ATTITUDES AT THE CAUSEWAY BAY LOCATION. I KNOW THIS IS A NEWLY OPENED LOCATION, BUT THE SERVICE SHOULD NEVER BE THIS BAD FOR THIS LEVEL OF RESTAURANTS (WANCHAI STORE IS MICHELLIN-RATED!!!)
by the way, it was our wedding anniversary that day, so thanks for ruining a happy day...
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