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2019-02-15
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This is a feedback regarding the service at the Tai Koo Shing branch, which is very disappointing.We arrived at around 12:30pm today and requested a table for 2 adults and one child who needed a high chair. I was told that I was the third one in the queue. I waited for more than 15 minutes and saw that the waitress arranged a whole lot other customers who came later than me to be seated in tables of two, four, etc. That said, she allowed people to cut the line, or she had completely forgotten th
We arrived at around 12:30pm today and requested a table for 2 adults and one child who needed a high chair. I was told that I was the third one in the queue. I waited for more than 15 minutes and saw that the waitress arranged a whole lot other customers who came later than me to be seated in tables of two, four, etc. That said, she allowed people to cut the line, or she had completely forgotten that we were still waiting. I asked the waitress again and she said because I had a child so I had to wait longer. I accepted but the next table she offered me was a table of 4 in which we had to share this table with two other adults. In other words, she offered us a table for 2 knowing that we have a child but there was no space for a high chair and so she expected my child to sit on my lap for the entire lunch?! While there was another table of 4 available, she was not willing to offer that to us. She claimed that this table MIGHT be combined with the other 4 to form a table of 8 in case if there is a group with 8 people coming. But this group of 8 customers didn’t exist at that moment. The staff would rather leave that table not taken and have people in line to wait for sharing tables. I have to say that the staff at this Tai Koo Shing branch has no sense of fairness and are unprofessional. If she was planning to offer us a table of 2 for 3 heads anyway, then why did she allow other customers to cut the line at first? I have no comment on the food quality because it was impossible for the three of us to squeeze into the space she offered and so we left.
With this price that the restaurant charges on the menu, customers deserve a better service.
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