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2017-10-18
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I passed by the restaurant and saw the lunch set (2 courses) priced at 128, so I went in for lunch. The moment I sit in, the waiter came to ask me: sparkling or still water. I was like, ok, sparkling water then, didnot think that much. Look back to the menu, I chose one appetizer and one main. You need to pay extra 28 for any drinks. I was thinking to order orange juice, the waiter told me that I have already ordered sparkling water. So I was like " ok I paid 28 for the sparkling water, should h
Look back to the menu, I chose one appetizer and one main. You need to pay extra 28 for any drinks. I was thinking to order orange juice, the waiter told me that I have already ordered sparkling water. So I was like " ok I paid 28 for the sparkling water, should have asked for still water then, which is free for sure. But OK, Iet it be". After 2 simple dishes, btw, salad of which is pretty bad, I asked for the bill.
The bill turns out to be HKD246 in total with 68 charged by the sparkling water. I was surprised and asked for clarification, and then the waiter pointed to the end of the menu, under drink list, where the XXXXX sparkling water is priced at 68. To clarify, people only need to add 28 for coffee, tea or any other soft drinks while you have to pay 68 for the sparkling water, which is asked tgr with still water at the very beginning when I sit down, making you feel that it should be free as still water. And I did not notice the price of the sparkling water at all since it is at the end of the menu and the waiter asked me to choose between sparkling and still water before I even got a chance to check out the menu.
I have to say it is very unreasonable for treating customers by asking them "still or sparkling water" while you never tell the customers the price difference between ordering still and sparkling water. I do think this behavior, amounting to be some kinda ill-intended "restaurant tradition", should be forbidden unless you made your customers perfectly aware beforehand of the difference between asking for sparkling and still water. The whole experience is awful for me and I will never go to this restaurant again!
張貼