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2011-05-21
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In general, there're two types of dining experience in Hong Kong.. First one is merely for enjoying food and you don't give a damn about the decor nor the service. The other type is a real sit down dinner where you gotta provide everything. I don't expect top-notch standard but at least the very fundamental element - respect, which even the aforementioned restaurants would be able to provide. Yet Tango clearly is incapable of understanding..I've to first warn you that I can't give a very thoroug
I've to first warn you that I can't give a very thorough review on their service coz I was unable to experience everything. Reason being we got too offended that we had to leave before ordering.
I made a reservation hours before arrival at the restaurant with my name and mobile no as usual booking requires. Normally, the tel no is registered for the purpose of the restaurant to follow up (re-confirm) the booking if necessary and as an identity to differentiate the booking from any booking that maybe made under the same name. We arrived on time and guess what? Our table was served to somebody else who claimed to be me. We clarified that's not the case and suggested them to check the number. They spoke to table-stealer who insisted that they made a reservation under my name. I can understand how difficult it'd be to kick them out if they've been seated and inisisted that the restaurant missed their booking. So when they said we'd be given first priority for next table available, I'm fine to settle with that. However, we wanted to reflect this to the manager to make sure she's aware of it. We got turned down as she's very busy and she'd attend to us as soon as she has a minute. Obviously she never had a minute. So we waited for another 10-15 mins where we saw two other tables were served before us and when we tried to clarify the situation about the "first priority" and asked to speak to manager again, the receptionist said the table will be ready shortly and she'd look for the manager - which obviously didn't really happen. Until she came back and finally bring us to our table, we again insisted to talk to the manager. The manager finally came and told us she's not aware of all these which is complete BS. And we told her we had waited for almost 30mins trying to speak to her and she responded "that's strange, I was at the entrance 15mins ago and didn't see you". This is completely disrespectful - we were there waiting for so long and why did she has to question something that is true? why didn't she go question something that was clearly untrue - i.e. the table stealer? why did she as a manager not try to manage the situation ASAP but trying to avoid it? (of coz i know why - this is not HER restaurant. she doesn't care. she'd think there're still other customers filling up the restaurant and no one would notice her negligence as a manager. she just doesn't understand the power of word of mouth) We couldn't take it and had to leave right away..
This is not a 5 star hotel restaurant. I don't expect perfect service. I don't mind having to wait a bit even with reservation as long as there's a fair system in place. Even the cheap restaurants do this well. I don't know what this restaurant is up to to offer such horrible service? Do they know what RESPECT is? The issue is not on the table stealer anymore. It's how the restaurant is incapable of making up for their own mistake. It's also on the manager's unprofessional attitude. Complete disrespectful.
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