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Worse than expected afternoon tea set
2021-08-25 1187 瀏覽
I am writing this to share my experience and hope others will not have to go through an unpleasant meal or experience with untrained and unprofessional staff. We had an unpleasant experience this afternoon. My friends and I ordered the afternoon tea set, enjoying a relaxing & cozy environment at Lumi. Besides afternoon tea set, we also ordered an apple tart with vanilla ice cream which was delicious. However the afternoon tea set was a bit disappointing. Not many varieties and the irresponsible
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I am writing this to share my experience and hope others will not have to go through an unpleasant meal or experience with untrained and unprofessional staff. We had an unpleasant experience this afternoon. My friends and I ordered the afternoon tea set, enjoying a relaxing & cozy environment at Lumi. Besides afternoon tea set, we also ordered an apple tart with vanilla ice cream which was delicious. However the afternoon tea set was a bit disappointing. Not many varieties and the irresponsible server didn’t present to us what kind of food they were. We therefore asked the ‘manager’ who was the only one wearing grayish green suit uniform. He seemed not sure either and needed to check the menu. He told us that one of the food was champagne jelly cup. That’s all he told us. We found out that the jelly was melting like liquid an hour later and we requested him to change. He replied rudely and said that he would allow us to change THIS TIME. No exaggeration. He emphasized on THIS TIME. He also added that he had told us previously what it was already. Our friends & I stared at each others and were shocked by his response. He put the blame on us of not eating it first. What kind of customer service is that? Horrible & unacceptable. The other servers who seemed to be lower ranking than him were polite with good customer service.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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    環境
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    用餐日期
    2021-08-25
    用餐途徑
    堂食
    人均消費
    $200 (下午茶)