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2024-06-21
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Last night, I experienced an issue where I was charged twice on my credit card for dinner at their establishment. Today, I returned to the restaurant in the afternoon to resolve this matter, only to be told that the staff member responsible was unavailable and that I should come back after 5:00 pm. This response left me perplexed—is it their policy to address financial discrepancies only after business hours? The cashier was present; a simple check could have resolved the issue on the spot.I agr
I agreed to leave and then remembered that I had another commitment in the evening, making a return visit impossible. I inquired about alternative timeslots via telephone. The restaurant informed me that the earliest they could assist me was tomorrow, Saturday, after 6:00 pm, which unfortunately, did not work for my schedule.
The conversation took a turn when they began to display impolite behavior, suggesting that they will contact me via WhatsApp after 5:00 pm today. I requested that they send a WhatsApp message immediately for record purposes. Upon hearing this, they abruptly ended the call.
Subsequent attempts to reach out were met with the same disregard, as they refused to answer my calls for five more tries. It was only on the sixth call that they finally picked up and reiterated their earlier stance about contacting me via WhatsApp after business hours.
I agreed, albeit with reservations, as it's clear they were unwilling to provide immediate written confirmation. I will wait to see if they follow through tonight at 5:00 pm. If they see this review on Google and promptly address the issue, that would be acceptable.
However, if they fail to resolve this situation, I would advise against patronizing this restaurant. The lack of immediate action and the dismissive attitude are indicative of a service experience that falls short of expectations.
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