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2024-05-28
2001 瀏覽
I have never experienced such a service, such pressure and such very bad attitude from a restaurant manager in a place that pretends to be fine dining. Fine dining comes with (fine) service… I booked my table a week before. At that time I already had to make a choice among 2 tasting courses (one priced at $1,200 and the other one at $1,680) and provide your credit card details.The next day, the restaurant sent me the booking confirmation with so many conditions along with all possible penalties
I booked my table a week before. At that time I already had to make a choice among 2 tasting courses (one priced at $1,200 and the other one at $1,680) and provide your credit card details.
The next day, the restaurant sent me the booking confirmation with so many conditions along with all possible penalties and already sending me with PDFs on off-items menu on my WhatsApp. Ok fine, i understand the commercial process here and their need to sell me extra items. Also in the confirmation, they explicitly tell you that the table needs to be return at 7:30pm while my booking is at 5:45pm… ok fine, they have a second service at 7:30pm…
On the day of dinner (booking at 5:45pm), I received a WhatsApp at 5:18pm reminding me to come on time as the table needs to be returned at 7:30pm. I read the message but didn’t reply. At 5:29pm, they rang me up but I was not available to pick up. At 5:47pm, they called me again and I didn’t pick up. At 5:48, they called again and picked up this time and I told them that it was not appropriate to do such harassment! They chased me 4 times within 30 minutes before the booking time.
We arrived at the restaurant at 5:57pm. We were welcome coldly with no greetings. I grabbed the manager and told her that it was unacceptable to keep chasing client like that. She told me it was my fault as I didn’t reply their messages. But there was not a single message asking to confirm anything. They even didn’t leave a voicemail when I didn’t pick up.
We finally got seated and I continued the discussion calmly with the waiter who actually gave me the calls. Again, he mentioned that I didn’t respond. But there was no mention of me confirming anything. And even without me replying, the restaurant has my credit card details and can charge any penalty if no show up! My credit card details are already a confirmation of my venue.
Meanwhile the manager came twice, and told the other staff, that we could leave if we aren’t happy. The third time, she notified us that we could leave indeed with no penalty. We agreed to leave right away. Before leaving, I continued to ask for explanations and she said that we want guests to have manners. But she didn’t even apologize and cool down the atmosphere but only pointing out that I didn’t confirm anything. But there was literally nothing to confirm.
I haven’t tasted the food but the service and attitude are execrable.
張貼