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2011-09-01
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This is my second time at this restaurant - the first being a couple years ago. I remember having an enjoyable meal back then. This time, we went for after dinner desserts and my opinion of this place did a complete 180.Although the food was acceptable (ordered lime pie and signature banoffi pie), what changed my mind was the astonishingly bad service we experienced. First off, the place was half empty but we still had to wait a couple minutes before being seated. Despite being pretty empty and
Although the food was acceptable (ordered lime pie and signature banoffi pie), what changed my mind was the astonishingly bad service we experienced. First off, the place was half empty but we still had to wait a couple minutes before being seated. Despite being pretty empty and having way more servers than necessary, we had to wait at least 15 minutes before anyone came to check on us to see what we would like to order. After we ordered, the service deteriorated even further. We had 6 people sharing 4 pies for dessert - they came back with exactly the same no. of sets of cutlery as desserts we ordered and when we asked for 2 more sets we were met with bad attitude as if to say if you don't order a whole dessert you're not entitled to cutlery. Water was refilled only upon request and ONLY to the person who requested.
All the waiters/waitresses/managers etc all had some superiority complex and had appalling attitudes. They were all young and seemed like they believed it was beneath them to serve others. They almost acted like it was our honor to be able to eat there. It was not specifically what they did than the way in which they did things that puts this on my top 10 disaster meals. That kind of service immediately labels this place as a pseudo-american restaurant with only the looks of comfortable dining atmosphere but with dai pai dong service.
I am never coming back to this place. Frankly, I would rather dine at Mcdonald's and be greeted with smile and service than pay to be treated disrespectfully. 798 needs to learn that service makes up for 80% of the dining experience. The only reason we left any sort of tip was the fact that we couldn't wait to get out of there.
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