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2022-11-13
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With the long waited 2 months, after having our 4 starters, the restaurant not letting us order their signature Duck a l'Orange when we are ready for the main course. Once being seated, waitress introduced us the regular menu and the today’s special. 2 of us ordered their Oyster, Citrus-cured Salmon and Steak Tartar from the regular menu and Bone Marrow which is off menu as starters. And I told the waitress I would like to have Duck a l'Orange for the main but would like to delay the order after
Once being seated, waitress introduced us the regular menu and the today’s special. 2 of us ordered their Oyster, Citrus-cured Salmon and Steak Tartar from the regular menu and Bone Marrow which is off menu as starters. And I told the waitress I would like to have Duck a l'Orange for the main but would like to delay the order after finishing our starters. The waitress kindly reminded us the duck would take 30mins to cook, and that's fine with us cause thats how we planned to have our dinner.
Once we were almost done with the starters, we began to order the main including the Squid Bolangnes and the most look forward Duck a l'Orange. However the same waitress told us there was no more Duck a l'Orange. We were very surprised and uncertain what she just told us as our dinner started at 6:30pm, there is no way they run out of the dish knowing that there will be 1 or 2 more rounds of tables for their night. So I asked another waitress, she told us the fact that the kitchen wouldn't take the order because the dish would take 30mins to cook. I was stunned by the reason and suggested her to help check with the chef if he/she would kindly let us have the long awaited dish. I saw her went communicate with a chef (male, short hair with a pair of glasses), through the kitchen window I saw he shook his head and she returned telling us the chef refuse so.
By the end, due to the big disappointment, we cancelled other main dishes and told her to take us the bill. As we pay, she told us there is a minimum charge of $500 per person (we spent "only" $800 on the starters) but we refused to do so cause we were so disappointed with their arrangment and the way chef treating his long awaited customers.
Even though this place claim themselves a
hearty and friendly neighbood bistro. Their arrangment is nothing friendly and does not live up to its name. This confusion could be easily fixed by telling us if Duck a l'Orange must be ordered at the very beginning for the 30mins preperation. Also, they could have just serve us the dish after our express of disappointment after the mis-handling happened considering the long wait by the customer. With that being said, I do not recommand Jean May for the 2, 3 months of wait for the decent starters. This place lacks the care to their customers in its essences.
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