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2023-12-03
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I would like to express my deep disappointment on the poor service quality of my recent visit to 八方棧 in Tai Po on 3 Dec 2023 at 1:30 pm. My order was placed at 1:43 pm via a paper form to a waitress as I was told that QR order was no longer available. During the time, I made two queries to the same waitress on the delivery status but was told that nothing could be done except waiting patiently. Yet, no item had been delivered and the waitress sent an invoice to us at 2:15 pm with a QR code, of
My order was placed at 1:43 pm via a paper form to a waitress as I was told that QR order was no longer available. During the time, I made two queries to the same waitress on the delivery status but was told that nothing could be done except waiting patiently. Yet, no item had been delivered and the waitress sent an invoice to us at 2:15 pm with a QR code, of which my order was in fact placed at 2:14 pm per the computer record.
I asked the same waitress for the reason and if my order was in fact missed or not. She rudely said to me that “Just wait”. I then proceeded to the cashier and sought the assistance of the restaurant manager. He impatiently replied that “you could just leave the restaurant if you want to, as no food had been come so far”.
Being know as a reputable catering group as Shing Ming, I would expect the subject restaurant shall lift up to the professional standard of the industry. Unfortunately, it demonstrated a lack of prompt responsiveness, delayed replies, ignorance to customer inquiries, and unwillingness to understand customer needs and requirements of your discourteous staff. I would definitely not recommend my friends and relatives to try the subject restaurant in future.
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