30
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1
Level1
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2017-02-14 1603 views
Extremely poor service.  Would advice you to avoid this place for important occasions.  The restaurant was renovating until the 11th Feb, and the online reservation system simply did not work.   Still, I emailed them 3 weeks prior to the date and had the reservation confirmed.  I was even told I would be able to get a signature lili pod table.   But somehow, they called on the day of my booking ( on Valentines!!!!!!!!!!!!!) and suddenly told me that they couldn't provide me with a private table.
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Extremely poor service.  Would advice you to avoid this place for important occasions.  
The restaurant was renovating until the 11th Feb, and the online reservation system simply did not work.   Still, I emailed them 3 weeks prior to the date and had the reservation confirmed.  I was even told I would be able to get a signature lili pod table.   But somehow, they called on the day of my booking ( on Valentines!!!!!!!!!!!!!) and suddenly told me that they couldn't provide me with a private table.    Awful, horrible service.   They weren't apologetic at all and they took very very long to respond to emails.  

The decor is very nice, shame it is being run by very poor management.   Not worth the money.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2017-02-14
Waiting Time
30 Minutes (Dine In)