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2017-09-19
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My friend reserved a table for 9 pm, but when we showed up table wasn't ready, which isn't that unusual. But after waiting around for over 40 minutes (when our food order was already taken) and being told (for 20 minutes of that time) that our table was getting ready to leave, I went to check and saw that the table hadn't even been presented with their bill. We were eventually seated at 10 pm, when our moods were already not great. A free 'shot' (consisting primarily of juice) does not make up f
We were eventually seated at 10 pm, when our moods were already not great. A free 'shot' (consisting primarily of juice) does not make up for an hour long wait for a booked table.
Because of this, there was some confusion about whether we were being offered the round of draught beers we had while waiting on the house. But regardless, bottom line is a restaurant that makes its customers wait an hour on a booked table should most certainly try harder at keeping its customers happy. Or tell them that they can't honour the booking, at which point we would have certainly been able to go elsewhere.
The food, in fairness, was decent quality Indian food. Probably even good by Hong Kong standards. Not stand out though. Compared to other places like Tulsi (Quarry Bay), Serendib (Sheung Wan), Black Salt (Sai Ying Pun, though not strictly Indian) and some other smaller places around Nathan Road, it didn't sing on my palate (I grew up in Malaysia and then the UK so think I know good Indian food!) as really good Indian food does with its spicing.
Anyway, when it got to paying the bill, there was then a big disagreement over how many beers had been promised for free or not. We were only ever disputing the 5 beers we had out while waiting (they said only the second round was on the house, and not the ones while we were waiting an hour *eye roll smiley*), not those for any additional people that joined us at the end (because we were so late that people we would have been meeting elsewhere had to come there).
Regardless, the whole experience put a sour taste in our mouths. Not to mention it was my friend's birthday (his first in Hong Kong).
Honestly, I am not out to get free things from restaurants (you can read my numerous other reviews here and on a well-known international trip review site) but I get annoyed at restaurants that don't understand you're paying for the experience and don't seem to appreciate how frustrating it is to be made to wait that amount of time for a booked table, then are so arrogant as to threaten customers with calling the police.
For the money they are charging, there are certainly plenty of other restaurants that will give you food as good or better, along with great customer service. Perhaps you'll be more lucky than us and have a much better experience. But I wouldn't count on it.
Other Info. :
The paratha (fried flatbread) I had was heavy and dense, rather than the more flakey layers of dough that I expect (actually, even frozen supermarket ones were better). The naans looked much better though.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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