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Restaurant: Bouchon Bistro Francais
Offer: Cathay members can link a card to earn up to HKD4 = 2 miles via Card Linked Earn. T&C apply.
Terms & Details:
  • Members wishing to use Card Linked Earn must link eligible Visa and MasterCard credit and debit cards to their membership account.
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members may earn Asia Miles with Card Linked Earn by paying for eligible purchases with Linked Payment Cards through Apple Pay, Google Pay and Samsung Pay. However, Cathay members will not be able to earn Asia Miles with Card Linked Earn with third party platforms such as Alipay, Wechat Pay and Paypal.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1mile dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction. .
Other Cathay Terms & Conditions apply.
Level1
1
0
Great food BAD SERVICE!!! (We were called RACIST!)
2018-12-18 929 views
Our friends loved this restaurant, suggested us to come along with them for our dinner together, so we gave it a try and food was pretty good for values.  Restaurant offers two sittings (which we were informed in prior) and we sat down for the first sitting. Towards the second sitting (8:30 PM), without having dishes cleared from table, or even a saying of "Excuse me", this lady just brought a check to us, that was like "now pay and go". We said, "Oh you could have at least perhaps clear plates
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Our friends loved this restaurant, suggested us to come along with them for our dinner together, so we gave it a try and food was pretty good for values.  Restaurant offers two sittings (which we were informed in prior) and we sat down for the first sitting. Towards the second sitting (8:30 PM), without having dishes cleared from table, or even a saying of "Excuse me", this lady just brought a check to us, that was like "now pay and go". 
We said, "Oh you could have at least perhaps clear plates first" (at this time, restaurant was 70% EMPTY) as just a courtesy.
Then she came back and saying "You laughed at me, now I feel bad, why you are laughing at me, I think you were being RACIST"??!!

First of all, we were laughing because we were having some fun conversation - NOT AT HER! Can we not even enjoy ourselves in restaurant these days and laugh a bit during the convo? 

Secondly and utmost importantly, how can she accuse someone RACIST!!! This is totally unacceptable, especially, my husband being German and myself being an Asian, really does she think we are racists? 

REGARDLESS,  how can you even accuse someone RACIST, this is TOTALLY NOT ACCEPTABLE AND THE WORD SHOULDN'T EVEN BE USED from the first place. 

After being shocked, we asked for Manager and when we explained the situation, only thing she could say was "oh sorry that shouldn't happen" and they both disappeared until we left the restaurant. Like totally not appearing ever again. 

Anyone, cannot accuse other person a RACIST, unless we did/say something horrific about other races which anyway would NEVER be the case especially being a couple from different cultures and having two kids who have friends from so many different nations, how dare she can call us a racist, only because she perhaps THOUGHT that we laughed at her?

I am so sad how this ending ruined our whole evening. REALLY UNACCEPTABLE!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2018-12-15
Dining Method
Dine In