66
57
17
Level2
10
0
Ok Food - Bad Service
2019-11-20 1781 views
I went in there for lunch and everything was great until the 2nd order. We got a second order, waited a while, nothing came, so I told the server I can't wait any longer and need to run to an appointment. They said 10 more minutes, and I said it's just not possible--that's too long. The "manager" said they will not pay me back and charged me full price despite me not even eating the 2nd order, so they basically took $40 from me. The next day the management contacted me to say they are reviewing
Read full review
I went in there for lunch and everything was great until the 2nd order. We got a second order, waited a while, nothing came, so I told the server I can't wait any longer and need to run to an appointment. They said 10 more minutes, and I said it's just not possible--that's too long. The "manager" said they will not pay me back and charged me full price despite me not even eating the 2nd order, so they basically took $40 from me. The next day the management contacted me to say they are reviewing the situation, but to be honest, a simple apology right off the bat would've been much better. They offered my $40 back but I decided to reject it cause we all know it wasn't about the money--its about the service. They finally apologized to me via email which made things much better.

I'm not sure if I'd return with this kind of service. The food is pretty good though, so it's really a 50/50 chance for you. Just don't cancel anything and you should be fine.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
  • Recommend
    Recommended
  • Report
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2019-11-07
Waiting Time
1 Minutes (Dine In)