30
5
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Level1
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Pathetic Attitude
2015-09-10 9344 views
Booked a table for 2 people in mid Sept via Chope on 1 Sept. 131 then sent a confirmation email to me on the same day saying that the table has been confirmed but will be subject to a deposit payment within the next 3 days which is fair enough. Was busy and forgot to make the payment. However, they called me 3 days before the dining date and said to me that, "I am calling to confirm that your table has been cancelled. As you didn't make deposit payment, we have therefore offered it to other gues
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Booked a table for 2 people in mid Sept via Chope on 1 Sept. 131 then sent a confirmation email to me on the same day saying that the table has been confirmed but will be subject to a deposit payment within the next 3 days which is fair enough. Was busy and forgot to make the payment. However, they called me 3 days before the dining date and said to me that, "I am calling to confirm that your table has been cancelled. As you didn't make deposit payment, we have therefore offered it to other guests". The way they handle customers is completely pathetic and extremely rude. I mean if they wish to inform the customer that the table has been cancelled, they could have done it by email on the day cancellation took place instead of over the phone on a date so near to the dining date. I respect their "no deposit no reservation" policy but do not appreciate the way they communicate it to the customer. Will not consider returning to a restaurant with this kind of service.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Date of Visit
    2015-09-12
    Dining Method
    Dine In