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2016-10-24
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I wrote an email to this address "info@saizeriya.com.hk" because there was no customer service address or "contact us" address. It has been nine days since I sent the email but have yet to get a response. Anyways, this is the email I sent. "My friend and I just went and ate the Saizeriya restaurant in Whampoa Garden, Hung Hom. This was at around 6:15 P.M. today. There was an older looking man with glasses who was incredibly rude to us. First of all, before we received our food, we brought tabas
"My friend and I just went and ate the Saizeriya restaurant in Whampoa Garden, Hung Hom. This was at around 6:15 P.M. today. There was an older looking man with glasses who was incredibly rude to us. First of all, before we received our food, we brought tabasco hot sauce from an unseated table to use, but the man took it from our table and put it somewhere. We were pretty shocked and rang the service bell. We rang the bell probably more than five times, and each time, he saw us but continued to ignore us. Another man came by later on and pointed to where the restaurant keeps the tabasco hot sauce. We wondered why the old man took it, but ignored it and continued eating our food. Only after that person had answered our question, did the old man came and asked if we needed something. We had not rung the bell after the other man had answered our question.
After we had finished eating, my friend and I went to pay the money. We asked to split our bill but the old man said that that was not possible. My friend took out his money and we were trying to pay. There was no one behind us, and we were not taking a long time, but suddenly the old man started YELLING at my friend. This was what got us the MOST upset. We were trying to pay equally as the old man said that the bill could not be split. We did not take a long time but the old man had a very angry expression and began yelling at my friend.
I have never received such horrible customer service anywhere before. I will never come back to this restaurant and will tell all of my friends to never go there again. I hope the man gets fired because his horrible service is bound to receive more complaints in the future. "
To add to this, there was a white woman who ordered at the cash register right before my friend and I paid, and the older man couldn't have been nicer to her. My friend and I are Asian, but do not speak Chinese. The difference in the old man's attitudes towards her and towards me and my friend couldn't have been starker. As I said previously, I have never had such horrible service, or been yelled at in such a way.
题外话/补充资料:
Worst service ever! What a disaster
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
张贴