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2016-10-04
2940 浏览
A dinner for 2 adults and 2 children, a bill over HK$4000, and these were what we paid for.We had assorted sashimi, sushi and tempura. The presentation and taste is ordinary. And my 2 guests, a 6 years old and a12 years old girls, both vomited had diarrhoea, the same night. Royal Garden group and someone from INA has already apologised, by email and phone respectively.1) We drove and intended to leave the car to the hotel's valet service. Since there were no staff around and we found an empt
We had assorted sashimi, sushi and tempura. The presentation and taste is ordinary. And my 2 guests, a 6 years old and a12 years old girls, both vomited had diarrhoea, the same night. Royal Garden group and someone from INA has already apologised, by email and phone respectively.
1) We drove and intended to leave the car to the hotel's valet service. Since there were no staff around and we found an empty space, we tried to park on our own. At that time, a valet parking staff approached us and asked for our dining venue. It took sometime for us to park due to limited space but that was meaningless as the staff standing by our car eventually told us that he has to relocate our car to some place else due to some reason. We are fine with the relocation by valet parking staff but he could say earlier and not until we have spent our time to get the car parked on our own.
2) When we were seated and made order, the waitress served with 3 bowls of salad for us except the 6-year old girl. We asked if the girl will get one and the waitress looked like "no but will find her one since you asked". Unfornatunately, that bowl of salad has never come. Finally, my 6-year old girl had no choice and looked at the others to enjoy their salad.
3) We have ordered a bottle of sake and when it finished, we asked the waitress for another bottle. Having waited for 15 mins, the waitress returned and replied that the brand was out of stock. Then we ordered another brand and the waitress again returned with the same answer. We believed the waitress seeked advice from her supervisor and so recommended us to take another brand which they have stock as complimentary. However, her expression and tone "will not charge to your bill" in Cantonese made us felt awful.
4) Time taken for food serving was extremely long. We ordered from a la carte menu and not sure if this is the reason for taking additional time for serving. In that 2.5 hours of dinner time, almost 2 hours were spent on waiting for food. The restaurant was only half full. We can see how "busy" was the sushi bar, waiters and waitresses.
5) We had to pass all the way through the back of house area to the washrooms and the cleanliness was far below standard for this kind of fine dining restaurant.
6) When we left to G/F to pick-up the car, there were no valet parking staff as they were busy to move other cars to facilitate the arrival of a 60-seater and a check-in group. One of the valet parking staff responded us that they will be right back soon. However, they actually returned to their valet parking booth in front of Crowne Plaza Hotel and just standing there without return to us. While nobody able to serve us after waiting at the entrance of Holiday Inn for 15 mins, we turned to frontdesk of Holiday Inn for help. The frontdesk staff told us that they were not responsible to valet parking and we have to go to the valet parking booth at Crowne Plaza on our own. I could understand this is the hotel's operation arrangement but this kind of response was disappointed from customer service point of view. Eventually, we took the key and got the car on our own.
7) Signage at the arrival lobby of Holiday Inn was confusing as it shows lifts at both left and right hand sides were accessible to INA. When we tried to find lifts at the right hand side, we could only find a locked door without lifts. Another thing about lifts, of course, waiting time was really long and the lifts were packed with hotel guests that we couldn't get in for several lift calls.
8) Service of the resturant was disappointed and even worse if compare to chain store like Genki Sushi. The staff were not well trained, no smile, no greeting, can't remember what the customers requested, without consideration to customers, let the customer to leave on their own without "Goodbye".
张贴