Initial impression was not bad, we had reservation and theres no wait time.
This location is comparatively larger than other downtown locations. Lots of big tables and very spacious, great for grabbing something to drink and gathering. Interior design and decor carries consistence brand theme. Lighting is smooth and promotes relax dinning. Live band was great, songs(60-70's pops) being play were right for their target audiences. Just the music was a bit on the loud side thou, it's difficult to carry conversation without shouting and leaning your head towards the middle of the table. Tired from shouting at each another, our table decided to play with our own phones for the rest of our dinning. This is a minus since being able to connect with the others are one of the main purpose of dinning out. IMO, band shouldn't override the food and the people.
On the other hand, food was great, food were delivered timely and accordingly. Dishes were warm and fresh. Beers were nice and cool, just about the right serving temperature.
Our only complaint was the service, oh boy, with no empty table in house, sure its a busy night but 20mins wait time for your server to reach your table is not acceptable. Neither the server or manager made a second visit to the table after taking order. The next time we met any server was with the check. I'm not the only table that complains about the service, the couple on the next table also show anxiety and complains about the service. I can't represent all but restaurants charging this price should do a better job on servicing. As a repeat customer, this experience destoried my loyalty to this restaurant brand. If you ask me how likely I'm coming back for a sexind visit at this location? I'll honestly just answer, maybe. It might be the faulty sales forecast or management decision making that cause this understaffed situation which leaded to all this chaos and unsatisfied dinning experience.
On the plus side, kitchen did a great job on delivering great food im such a stressful situation.
Honestly, visiting this restaurant during the weekend is purely testing your luck. Weekday should be a different story.
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