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Disappointed
2023-04-26 406 瀏覽
I was with a party of 4. Good drinks but their meals came out ahead of mine. We informed  the waitress twice to find out what the delay was. First time she said that it would be out soon. 10 minutes later I asked her again and she informed us that the fish got stuck on the pan and it had to be redone, plus the head chef was not working that night so the kitchen messed up.and that it should be ready soon.  A proper French restaurant would have brought all the dishes out at the same time. And so w
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I was with a party of 4. Good drinks but their meals came out ahead of mine. We informed  the waitress twice to find out what the delay was. First time she said that it would be out soon. 10 minutes later I asked her again and she informed us that the fish got stuck on the pan and it had to be redone, plus the head chef was not working that night so the kitchen messed up.and that it should be ready soon.  A proper French restaurant would have brought all the dishes out at the same time. And so what if the head chef was out that night? We are paying top dollar for that meal so there should be no excuse at all. The manager should have come over but we had to ask to speak to her and complain. She had no idea what was going on so we had to explain. She said she would look into it, then she went to find out.  She came back and said that it would be out soon and apologised. In the meantime, my friends were nearly done with their meals. I asked her to cancel my order because I no longer wanted it. Again she apologised and said that it's just about ready and offered to not charge for the meal. The meal finally came but I was in no mood so I just picked  at it.  They also offered to give us desserts at no extra charge. They tried to compensate for the mess up but the damage had already been done. 
The  Duck was a bit tough, both bolognaise dishes were  bland and the fish which came LATE was bland as well.
We didn't expect this so-called French brasserie to be like a Chinese restaurant in Kowloon. It is in Central and service should be top notch and wait staff should be more attentive and not just offering lip service. 
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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用餐日期
2023-04-25
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