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2008-08-10
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Lunched there earlier in the week. Decided to build a fairly simple burger - NZ angus beef patty with cheddar, bacon and an egg. I took my order to the cashier and she muttered something about not needing to choose lettuce on my burger. I should have clarified what she meant, but was short on time and assumed that it must be because some greens were standard for all burgers (I was later to discover this was not the case). She made a point of erasing my tick for lettuce so unless I did mishea
I had to then take my order to the cooks directly by the grill. Seeing as both of them were quite busy cooking, I think they could possibly have put another staff to help sequence orders and deliver them to clients. Instead customers had to interrupt the cooks continuously and then had to monitor food coming out to see if that was their order, sot that they can then pick it up themselves (there's no table numbers / order numbers etc.). All in all, a bit confusing and considering that customers are paying around close to $100 (or more) for a burger and it turns out that they have to do most of the service work themselves, this is annoying and a serious flaw in their concept.
My burger was finally cooked and after getting up to pick it up myself from the kitchen, the first 2 things that came to mind were 1) where are the greens? (see above) and 2) where's the rest of it? Size wise the burger was disappointingly small. The beef patty wasn't particularly tasty but was at least fresh. Bacon was overcooked, dry and hard, the cheese didn't add much flavour or gooiness to the burger. The tomato / onion salsa thing was ok, nothing spectacular and the egg, well i would comment on it if they had remembered to include it, but... yes, that's right, despite ordering and paying for it, NO EGG!!! Again as I was short of time I didn't raise the issue but that's just poor, particularly for a place whose main selling point is custom, made to order burgers. Taste, size, etc. aside, surely getting the order right is paramount if that is the whole point of your restaurant. Unbelievable.
Considering there's quite a few burger places now to be found in central, I will not be going back to GBU. Expensive, average flavours but excellent service (because I had to do it all myself!)
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