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2024-10-23
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Grappa's in QRE used to be one of our fave restos but sadly no more. Could it be that they have changed the chefs or they have switched suppliers? Their huge clams freshly supplied every Tuesday and Friday used to be succulent, sweet and delectable but recently have become smaller and the white wine sauce on the bland and watered-down side. Their spaghetti carbonara used to top of the list but lately the bacon was too coarsely chopped, while the cheese sauce coagulated. Their burrata turned ha
Their huge clams freshly supplied every Tuesday and Friday used to be succulent, sweet and delectable but recently have become smaller and the white wine sauce on the bland and watered-down side. Their spaghetti carbonara used to top of the list but lately the bacon was too coarsely chopped, while the cheese sauce coagulated. Their burrata turned hard and the sliced cherry tomatoes were a stingy portion. Pizzas could easily be won by the few Italian outlets in the area, so they should install a better brick oven and dig into a finer dough.
But what was most off-putting was the service. The QRE staff used to be very welcoming and great for small talk. We had been there forever so everyone knew everyone. Yet somehow under the leadership of their once amiable manager who , for some strange reason, is no longer friendly and pleasant and smiling, but has turned aloof and not wanting to make an effort to walk over even for a ' How're things ? And weird enough, his team has turned chilly, even black faced on a few occasions. We scratched our heads as to why this sudden change. Not saying this is a big deal or it should make us popular, but every CNY we made a point to go so we could give red packets to each and every staff without fail.
Once we brought up a comment when they asked, so we figured we could be honest. I told the manager about their toilet with stains in toilet bowl, sticky wet floor and dusty hinges on toilet door, so maybe that all too candid remark propelled us into the ' black list '.
Well, we were asked to comment and we gave them something they heard but not welcoming. They must remember that customers spend not only on good food but also for warm welcoming service. We had given them at least 4-5 more visits after the honest comments to ascertain if such bland service and nondescript food was random or really something permanent. When both crucial elements i.e. good food and good hospitality for a repeat patronage have not been met, we see no reason for continuous visits.
It is really sad that our very loyal patronage since their heyday at PP's atrium has come to this when we reluctantly have to call it quits.
題外話/補充資料：
It is also sad that the basement outlet in Lee Garden has closed.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
張貼