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2011-03-09
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One of the first restaurant service experiences I've ever had in HK. The food in Orange Tree I will admit is not bad, but for the price you are paying (all mains range from $200 - $400) the food unfortunately cannot make up for exceptionally bad service. We were a table of 5. Came on a Monday, it was not super busy, they had 2 tables available so we went in. After sitting down for 5 mins, we had to call out to the waiter to give us menus. 10mins later, again, had to call out to a waiter to get s
The food in Orange Tree I will admit is not bad, but for the price you are paying (all mains range from $200 - $400) the food unfortunately cannot make up for exceptionally bad service.
We were a table of 5. Came on a Monday, it was not super busy, they had 2 tables available so we went in. After sitting down for 5 mins, we had to call out to the waiter to give us menus. 10mins later, again, had to call out to a waiter to get someone to take our orders.
15 mins, finally, bread arrives.
After 1 hour from the time we sat down, we still did not recieve any food. Called the waiter, they said they would check on it.
10 mins later, our food arrives. Finally, by then we were starving so I guess anything tasted good after waiting so long.
We finished our sparkling water and asked the waiter if we could get some tap water. He said no. What kind of restaurant refuses to serve tap water after paying for mains that are all over $220?
The waiters here are extremely unattentive. Non-existent in the back room infact if you're unlucky enough to get a table there. Everytime we had to call out loudly so someone would notice us.
To top it all off, we waited 15mins for the bill, decided to go and pay instead and then one of the other waiters told us to go back to our table and they will bring the bill to us. They brought it but failed to give us the 2-4-1 monday deal, even though we showed our card right at the beginning. The waiter said he would go back and fix the bill, and I quote from him "I will be 10 seconds". After waiting 5 mins, one of my friend had had enough. He went out and there was nobody doing the bill. He asked to see the manager and complained to him, but I don't think it was the real manager that night. The guy came running back and apologised after my friend said "the service here has been appalling and we will never come back." He seemed to laugh it off and say sorry sorry in a joking way. We will were not amused.
Orange Tree, we will never come back to your restaurant again. Your service is a disgrace, you waiters seem arrogant ande chummy, and you don't deserve to charge the prices you do when McDonald's has better service than you.
張貼