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2023-06-08
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We booked weekend brunch for 5 people to celebrate a friends birthday. Just after we finished main course, waitress told us brunch time was up. Without other option, we got offer to sit outdoor. It's 34'C, not many would want to sit outside honestly. We asked if there's other choices? Waitress suggested outdoor. 30 minutes later, we found that tables at the restaurant were completely empty. We spoke to the manager - why can't they offer us those table indoor? Manager said - it's reserved at 16:3
30 minutes later, we found that tables at the restaurant were completely empty. We spoke to the manager - why can't they offer us those table indoor? Manager said - it's reserved at 16:30 (another 30 mins from now on).
We haven't had the birthday cake that we ordered and sent to outdoor table. Without any apologies, the restaurant manager insisted - we didn't order cake and there's no table available indoor. We complained and spoke to the waitress who took birthday cake order upon arrival.
Cake was served eventually but it was really bad dining experience. As customers, we don't see the reason of not being treated fairly and politely, especially at a restaurant that costs you HKD800+. Same letter sent to the restaurant.
Brunch
$800
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