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2022-06-27
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My friend had arranged a gathering at this cafe, she arrived slightly early and ordered food and drinks prior my arrival. In the beginning, upon my arrival, I was led to my friend by this female staff. The cafe was quiet and not too busy, but I realised the staff members were unable to serve me. So I went to the side to grab a menu to see what to order. After my drink order was taken, I decided to perhaps take another order for food later on. This elderly male staff came to me with my pot of tea
In the beginning, upon my arrival, I was led to my friend by this female staff. The cafe was quiet and not too busy, but I realised the staff members were unable to serve me. So I went to the side to grab a menu to see what to order. After my drink order was taken, I decided to perhaps take another order for food later on.
This elderly male staff came to me with my pot of tea, very patiently explaining the procedure of drinking the tea with a very friendly attitude. Ten minutes later, the female staff who led me in, came to our table and asked us to order some food other than drinks, which we felt really weird as if she was slightly forcing us to order something no matter what. My friend had already had a piece of madeleine, so I decided to go to the counter and order a piece too, along with a Canelé to go, which they recommended.
As we were having our regular conversation while sipping through coffee and tea, the female staff came to our table and took away my friend’s mug which she had some remaining bottom of her coffee left unfinished. My friend was very shocked but never minded to stop her as she was almost finished with the drink. Throughout our little catch up, we noticed this female staff had been wandering around every single table that had customers, browsing through their empty plates and mugs, and regularly asking and taking them away as if this is her habit, despite that this is one of the Hong Kong culture in lots of cha chan tengs, it can be slightly impolite to some people when they are enjoying their meals, especially in a high end French owned cafe.
After a while, we noticed she started asking people to order more food again. We understand the fact that there is a minimum charge per person, but the staff was pretty pushy, forcing people to order additional items which felt unpleasant. Plus, it was a regular Sunday afternoon, and the cafe did not seem to close soon, the staff approached to different tables again, including us, handing out the bills and asking customers to pay already. We immediately felt pressured to stay in the cafe a minute longer, my pot of tea was halfway through, but she decided to serve customers in a way as if she was trying to tell us to leave, when the cafe was half empty. We would understand this kind of action taken if the cafe was packed and busy.
We decided to leave afterwards as the experience was unwelcoming. This female staff for sure was not helping with the business. Other than these above, everything else was fine.
張貼