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2012-01-20
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This is my 2nd time trying ryotei. This time I chose take away instead of eat in. When I called them to order the food, the staff told me that they would charge each box at $2. It's such a rip off, cos usually ppl just charge u $1 each. (and in fact the boxes they use is just those cheap ones from china which does NOT even worth $1). So I arrived there within 15 mins and the food wasn't ready. The staff there told me to sit and wait but instead of that I'd prefer paying the food first.Basically
So I arrived there within 15 mins and the food wasn't ready. The staff there told me to sit and wait but instead of that I'd prefer paying the food first.
Basically I order 3 ox tongue, 2 pork neck, 1 chicken soft bone and 1 dumpling. I already knew the price of each item except the chicken soft bone. I expected that it would be around $190, but in fact they charged me $202 including those 3 boxes. I'm good at Maths and I was thinking either the chicken soft bone was THAT expensive, or there should be a calculation mistake.
When I paid, the staff did not intend to print me an extra receipt even if I asked for it. She said the receipt would come together with the food, so I waited till the food is ready.
The food finally comes. I told the staff to leave the receipt in the bag with the food then I left since I was carrying so many stuffs and I was starving. After I arrived home, I finally had a chance to look at the receipt thoroughly. I found out that THEY CHARGED ME $202 BECAUSE THEY ALSO CHARGED 10% SURCHARGE ON TAKE AWAY FOOD. This is not about money, its just $18 but its about the principle. I quickly called them and question them, and the staff was like "sorry sorry didn't realise until u call" and told me to go back straight away to get a refund.
I do not accept their apology because it is impossible for their staffs NOT to notice that there was a mistake. Wasn't everything shown on the screen when they input the orders Couldn't they read words on the screen Couldn't they double check the receipt There were two waitress and at least one chef, they all had a chance to look at the receipt while preparing the food, and it is absolutely impossible that no one could find out such mistake.I am extremely unhappy and disappointed with this, even though they refunded the surcharge to me on the other day. I do not accept their apology and I will recommend my friends NOT to go there, even if the shop itself and myself are both from Sydney.
Choosing the right staffs is so important to a shop/ restaurant. Seriously, in Sydney, nothing like this would happen. I wonder why Hong Kong would become such worse.
Regarding the food, chicken soft bone was not good. Ox tongue has weird taste and so I throw some of them away. Pork neck was fine. Comparing with those the dumplings would be the best, but I am not happy with the size of the dumplings they are extremely tiny.
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