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17
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Restaurant: Itamama (荃新天地2)
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html

Level4
351
0
2024-12-22 200 views
朋友剛剛out trip返嚟香港,遇上自己嘅生日,雖然攰極了,狀態一般般,都要出嚟,畀我同佢食生日飯。約佢係荃灣西,咁多個商場應該有餐廳岩食,佢只係提左個要求就輕食,所以我㨂左荃新天地2期的Itamama,可以坐得耐又無人會趕你走。朋友點左個fish and chip 同黑松露野菌湯。西餐廳有一人一鍋,這是我喜歡的,所以就點左和風涮涮鍋,點左朱⻣湯底,豬梅頭片加多8蚊有飲品和dreyer's雪糕,好抵喎,8蚊雪糕都買唔到啦,打邊爐一定要飲下野先開心。如果餐牌有追加項目,我打算加個烏冬,但店員同我講,這個涮涮鍋已經有一個烏冬,所以我冇加到。店員送上黑松露野菌湯,他的份量其實都有兩碗,旁邊有兩條烤過嘅厚麵包,擺盤好靚。之後火鍋食物送上來,擺曬成張枱,店員為我點火,旁邊有個盤,我問佢用嚟做咩,佢話用嚟放煲蓋,果然細心。等緊個火鍋滾起,店員又為我們送上fishes & chips,成塊魚柳好大塊,差唔多成隻碟咁大,下面有薯條墊底,我哋一嚟就先食咗薯條,好脆,薯條同平時食開嘅粗薯條唔同,薯條本身外邊有炸漿,又達到香脆另一層次。佢個醬係放咗喺個魚柳上面,黑松露蛋黃醬,切魚柳嘅時候,因為個碟太細,所
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朋友剛剛out trip返嚟香港,遇上自己嘅生日,雖然攰極了,狀態一般般,都要出嚟,畀我同佢食生日飯。

約佢係荃灣西,咁多個商場應該有餐廳岩食,佢只係提左個要求就輕食,所以我㨂左荃新天地2期的Itamama,可以坐得耐又無人會趕你走。

朋友點左個fish and chip 同黑松露野菌湯。

西餐廳有一人一鍋,這是我喜歡的,所以就點左和風涮涮鍋,點左朱⻣湯底,豬梅頭片加多8蚊有飲品和dreyer's雪糕,好抵喎,8蚊雪糕都買唔到啦,打邊爐一定要飲下野先開心。

如果餐牌有追加項目,我打算加個烏冬,但店員同我講,這個涮涮鍋已經有一個烏冬,所以我冇加到。

店員送上黑松露野菌湯,他的份量其實都有兩碗,旁邊有兩條烤過嘅厚麵包,擺盤好靚。
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之後火鍋食物送上來,擺曬成張枱,店員為我點火,旁邊有個盤,我問佢用嚟做咩,佢話用嚟放煲蓋,果然細心。
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等緊個火鍋滾起,店員又為我們送上fishes & chips,成塊魚柳好大塊,差唔多成隻碟咁大,下面有薯條墊底,我哋一嚟就先食咗薯條,好脆,薯條同平時食開嘅粗薯條唔同,薯條本身外邊有炸漿,又達到香脆另一層次。
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佢個醬係放咗喺個魚柳上面,黑松露蛋黃醬,切魚柳嘅時候,因為個碟太細,所以有啲薯條跌咗落去個檯面,如果可以換個圓碟或者大少少嘅碟,同埋個醬可以放喺一邊,需要時先點就好啲。魚柳非常香脆可口,估唔到一個下午茶餐嘅價錢,可以食到呢個質量。

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追求健康嘅我,可以先淥熟蔬菜,再食肉,最後才享用烏冬,自己可以揀先後次序,好滿意。

食過大x活,一人一鍋,以為呢一個涮涮鍋個份量都係一般般,今晚唔係好肚餓,應該夠食,但係真係睇少咗佢嘅份量,好彩只係叫左100G豬肉。

和風野菜盤,有蜆,生菜,娃娃菜,南瓜,冬菇,金菇,蟹柳同鳴門卷,湯入面有白蘿白和豆腐, 單係要食用野菜鍋都要半個鐘,之後要店員幫我哋加湯再食埋其他。


豬梅頭片,塊面有啲西生菜墊底,佢仲有兩個調味碟,一個放咗中華沙律,一個放咗日式麻醬。100 gram嘅梅片頭,有六塊,淥熟咗去點一點麻醬食,比起平時點豉油好味。
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烏冬是一排急凍嘅烏冬,分量足兩個女仔食,最後先放,吸收曬湯入面所有嘅精華。
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紅石榴檸檬茉莉茶,呢個酸酸甜甜,好胃,推介食火鍋是必點。
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dreyer's雪糕,因為剛從雪櫃拎過嚟,所以就會好硬,想到最快嘅解凍方法,就係將佢放喺啲熱湯上面,哈哈哈。
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朋友對呢餐生日飯都好滿意,最緊要係食得舒服,開心自在,日日可以吃好西。
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滿分為10分(一分最低,10分最高)
食物:9
環境:9
衛生:9
服務:9
價錢:9
舒適度:9
總分:9
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Recommended Dishes
  • 和風涮涮鍋
  • 野菌忌廉湯
Level2
7
0
2025-01-23 38 views
去開荃新天地二期睇戲,見到呢間餐廳有好多嘢食,有pizza、鋸扒、意粉意飯、雞翼等,價錢喺意式嘢食嚟講又算平,所以去試吓。每一日都有當日相應嘅推介,價錢會比正Menu平啲,跟餐會有蘑菇忌廉湯附送,個蘑菇湯略嫌有少少淡。我哋嗌咗當日推介嘅呢個Pizza。佢個底幾酥脆,配料食落比較淡味單調 ,只有蝦同洋蔥嘅味,不過以上嘅都唔係好大問題,最大問題係個Pizza完全唔熱,好似擺咗好耐咁,感覺非常差。帶子意大利飯相比pizza賣相比較吸引,最重要係食到熱辣辣嘅感覺,食落去亦唔會覺得好dry,算係正常發揮嘅一個意大利飯。
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去開荃新天地二期睇戲,見到呢間餐廳有好多嘢食,有pizza、鋸扒、意粉意飯、雞翼等,價錢喺意式嘢食嚟講又算平,所以去試吓。

每一日都有當日相應嘅推介,價錢會比正Menu平啲,跟餐會有蘑菇忌廉湯附送,個蘑菇湯略嫌有少少淡。

我哋嗌咗當日推介嘅呢個Pizza。佢個底幾酥脆,配料食落比較淡味單調 ,只有蝦同洋蔥嘅味,不過以上嘅都唔係好大問題,最大問題係個Pizza完全唔熱,好似擺咗好耐咁,感覺非常差。

帶子意大利飯相比pizza賣相比較吸引,最重要係食到熱辣辣嘅感覺,食落去亦唔會覺得好dry,算係正常發揮嘅一個意大利飯。
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
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Dine In
Level4
119
0
2025-01-06 32 views
呢間我哋間中都會來食的餐廳,其實一直都算ok, 可惜今天的午餐就真係好差,要負評一下先得。見到有午市特惠餐,鴛鴦扒肉醬飯,可改扁意粉,於是試吓啦!飯面鋪滿了肉醬,雞扒碎上(只得3-4塊仔)、豬扒一塊;點知雞扒是涼涼的,完全唔熱,豬扒還好,是熱的,飯好似未熟透,有啲餃口😥 。熱奶茶選了多茶,來到是真係有跟足要求是多茶的,讚!之前食開呢間焗鴛鴦扒飯,都算幾好食,焗飯面鋪滿了雞扒及豬扒的,下次都係要食返呢個有保證!
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呢間我哋間中都會來食的餐廳,其實一直都算ok, 可惜今天的午餐就真係好差,要負評一下先得。

見到有午市特惠餐,鴛鴦扒肉醬飯,可改扁意粉,於是試吓啦!

飯面鋪滿了肉醬,雞扒碎上(只得3-4塊仔)、豬扒一塊;點知雞扒是涼涼的,完全唔熱,豬扒還好,是熱的,飯好似未熟透,有啲餃口😥 。

熱奶茶選了多茶,來到是真係有跟足要求是多茶的,讚!

之前食開呢間焗鴛鴦扒飯,都算幾好食,焗飯面鋪滿了雞扒及豬扒的,下次都係要食返呢個有保證!
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
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Date of Visit
2025-01-06
Dining Method
Dine In
Spending Per Head
$58 (Lunch)
Level3
49
0
2024-12-27 51 views
有時都會黎幫襯佢既早餐,早餐都還好,份量都足夠,飽的!不過今日訓晏左就黎食個午餐,覺得午餐性價比比以前低了,一個餐最平都要七八十蚊包飲品或湯,至於份量,如果你係一個偏細食既女士黎講就夠飽的整體黎講食物味道不過不失啦,只係性價比就一般般了。
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有時都會黎幫襯佢既早餐,早餐都還好,份量都足夠,飽的!不過今日訓晏左就黎食個午餐,覺得午餐性價比比以前低了,一個餐最平都要七八十蚊包飲品或湯,至於份量,如果你係一個偏細食既女士黎講就夠飽的

整體黎講食物味道不過不失啦,只係性價比就一般般了。
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
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Decor
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Spending Per Head
$80 (Lunch)
Level1
1
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2024-10-27 219 views
从澳门回来立刻惊吓体验 不得不面对良好服务与地狱服务最基本的薯条都是冻的 还有头发一起赠送投诉后只是拿走同一盘薯条再次过油炸 回来一盘油亮的薯条吓死人侍应生永远都是欠她钱的嘴脸 食物都是直接扔在桌子上 生怕你不会收到她的负气情绪本是荃湾街市对面的街坊生意 眼见装修开门一步步走到今天这个地步曾经也是以为荃湾多一家西餐轻食的option 今次后的经历绝对再也不会光顾看着周围的食客意兴阑珊 不得不感叹饮食业如此放弃自己 又奈何市场衰败?
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从澳门回来立刻惊吓体验 不得不面对良好服务与地狱服务
最基本的薯条都是冻的 还有头发一起赠送
投诉后只是拿走同一盘薯条再次过油炸 回来一盘油亮的薯条吓死人
侍应生永远都是欠她钱的嘴脸 食物都是直接扔在桌子上 生怕你不会收到她的负气情绪
本是荃湾街市对面的街坊生意 眼见装修开门一步步走到今天这个地步
曾经也是以为荃湾多一家西餐轻食的option 今次后的经历绝对再也不会光顾
看着周围的食客意兴阑珊 不得不感叹饮食业如此放弃自己 又奈何市场衰败?
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Level1
2
0
2024-09-20 326 views
叫咗一個豬胺餐有蘑菇湯同薯條($148),另外一個叫咗個茄汁豬扒焗飯,半價加咗一個熱情果飲品(+14),首先豬胺份量足夠有10oz以上,正常發揮,跟住嚟料喇,蘑菇湯大量洋蔥完全冇蘑菇味,薯條一嚟到凍硬嘅要求換過,出返嚟連個兜都熱既同埋薯條都少咗就知咩事啦!到豬扒焗飯係暖嘅可以係唔熱嘅(淨係曬燶面頭啲芝士就算?)杯熱情果飲品直頭好似落咗一斤糖水落去咁完全飲唔到!(要點樣冇技術先可以落濃縮熱情果落去落度飲唔到?絕對冇下次👎🏻👎🏻真係唔怪得啲人點解要北上消費!
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叫咗一個豬胺餐有蘑菇湯同薯條($148),另外一個叫咗個茄汁豬扒焗飯,半價加咗一個熱情果飲品(+14),首先豬胺份量足夠有10oz以上,正常發揮,跟住嚟料喇,蘑菇湯大量洋蔥完全冇蘑菇味,薯條一嚟到凍硬嘅要求換過,出返嚟連個兜都熱既同埋薯條都少咗就知咩事啦!到豬扒焗飯係暖嘅可以係唔熱嘅(淨係曬燶面頭啲芝士就算?)杯熱情果飲品直頭好似落咗一斤糖水落去咁完全飲唔到!(要點樣冇技術先可以落濃縮熱情果落去落度飲唔到?絕對冇下次👎🏻👎🏻真係唔怪得啲人點解要北上消費!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Level2
21
0
2024-04-03 762 views
今日去左荃新天地復活節舉辦嘅森林動物舞會,竟然竹竹最中意食個間野係正隔離呢間啲員工服務超好啊,見我一個大人帶住兩個小朋友,未嗌嘢食嗰陣,竟然攞咗自己啲私伙嘢食俾少少我小朋友仲不斷同佢哋傾偈呀!員工嗰陣放緊自己嘅下午茶時間,都咁落力幫手,抵讚啦!令到兩個乖乖地坐定定等媽媽搞掂晒啲嘢再慢慢叫嘢食!田園Pizza(無肉之選)🥇呢個就係竹竹最鍾意食嘅pizza,佢竟然話上邊啲菇好好食呀!西蘭花薯蓉(加購)蒜香豬扒公仔麵對我嚟講湯底淡咗啲,不過呢款湯底就啱小朋友食凍檸茶少冰最近呢個天氣,唔好嗌少冰,會變到唔凍啊檸檬蜜今日獎牌:🥇
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今日去左荃新天地復活節舉辦嘅森林動物舞會,
竟然竹竹最中意食個間野係正隔離
呢間啲員工服務超好啊,見我一個大人帶住兩個小朋友,未嗌嘢食嗰陣,竟然攞咗自己啲私伙嘢食俾少少我小朋友
仲不斷同佢哋傾偈呀!員工嗰陣放緊自己嘅下午茶時間,都咁落力幫手,抵讚啦!

令到兩個乖乖地坐定定等媽媽搞掂晒啲嘢再慢慢叫嘢食!



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田園Pizza(無肉之選)🥇
呢個就係竹竹最鍾意食嘅pizza,佢竟然話上邊啲菇好好食呀!


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西蘭花薯蓉(加購)


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蒜香豬扒公仔麵
對我嚟講湯底淡咗啲,不過呢款湯底就啱小朋友食


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凍檸茶少冰
最近呢個天氣,唔好嗌少冰,會變到唔凍啊


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檸檬蜜


今日獎牌:🥇
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
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Date of Visit
2024-04-01
Dining Method
Dine In
Type of Meal
Tea
Level4
113
0
2024-02-25 795 views
雖然餐廳名淨係得英文,Itamama, 但係平時幫襯開外賣,認得個名其實係意樂。 因為呀仔指明話想食Pizza,所以就揀黎試試。 三重芝士田園pizza $67批底都算鬆軟,冇平時食d批咁厚,配料有火箭菜、蕃茄仔、磨菇碎、橄欖同芝士。幾香幾好食,$67真係好抵食帕瑪森乾酪肉醬闊條麵 $67醬汁唔算好多,有少少肉碎同冬菇,味道相對淡口,不過好大碟。 烤安格斯牛配是日餐湯•烤野菜•香脆薯條•自家製牛肉醬 $158牛扒都幾大塊,唔會太薄有少少牛味,就咁加鹽已經好好食。薯條好脆,仲要係脆薯皇既味道,好好食。另可半價加配飲品🥤 柚子蜜味芝麻烤雞翼 $28一碟5隻,雞翼好脆,淋上柚子醬,好清新,唔油膩,雞翼好嫩滑溶岩Tiramisu $28賣相有別於一般既Tiramisu,用左海綿蛋糕取代手指餅,淡淡既咖啡味,唔會太甜,好好食仲要堂食都唔使加一,性價比高👍
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雖然餐廳名淨係得英文,Itamama, 但係平時幫襯開外賣,認得個名其實係意樂。

因為呀仔指明話想食Pizza,所以就揀黎試試。

三重芝士田園pizza $67
批底都算鬆軟,冇平時食d批咁厚,配料有火箭菜、蕃茄仔、磨菇碎、橄欖同芝士。幾香幾好食,$67真係好抵食


三重芝士田園pizza
$67
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帕瑪森乾酪肉醬闊條麵 $67
醬汁唔算好多,有少少肉碎同冬菇,味道相對淡口,不過好大碟。

帕瑪森乾酪肉醬闊條麵
$67
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烤安格斯牛配是日餐湯•烤野菜•香脆薯條•自家製牛肉醬 $158
牛扒都幾大塊,唔會太薄
有少少牛味,就咁加鹽已經好好食。薯條好脆,仲要係脆薯皇既味道,好好食。另可半價加配飲品🥤

烤安格斯牛配是日餐湯•烤野菜•香脆薯條•自家製牛肉醬
$158
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柚子蜜味芝麻烤雞翼 $28
一碟5隻,雞翼好脆,淋上柚子醬,好清新,唔油膩,雞翼好嫩滑


柚子蜜味芝麻烤雞翼
$28
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溶岩Tiramisu $28
賣相有別於一般既Tiramisu,用左海綿蛋糕取代手指餅,淡淡既咖啡味,唔會太甜,好好食


溶岩Tiramisu
$28
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仲要堂食都唔使加一,性價比高👍
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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三重芝士田園pizza
$ 67
烤安格斯牛配是日餐湯•烤野菜•香脆薯條•自家製牛肉醬
$ 158
柚子蜜味芝麻烤雞翼
$ 28
溶岩Tiramisu
$ 28
Level3
31
0
2024-01-14 615 views
睇戲前得一個鐘食晚飯,近近地就揀左呢間,唔使等位,入面空間都濶落,乾淨企理。坐低左就用 qr code 落單,開頭搵唔到set dinner,要搵職員問,都幾 nice。最後叫左個龍蝦湯海鮮意大利湯飯+ 凍檸檬茶,$82。龍蝦湯味道濃,海鮮都算多,都幾好食,份量都大份,對得起價錢。
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睇戲前得一個鐘食晚飯,近近地就揀左呢間,唔使等位,入面空間都濶落,乾淨企理。
坐低左就用 qr code 落單,開頭搵唔到set dinner,要搵職員問,都幾 nice。
最後叫左個龍蝦湯海鮮意大利湯飯+ 凍檸檬茶,$82。

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龍蝦湯味道濃,海鮮都算多,都幾好食,份量都大份,對得起價錢。
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Date of Visit
2024-01-13
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10 Minutes (Dine In)
Level2
5
0
OMG
2024-01-13 452 views
我有問題叫男侍應,呢個男侍應就扮聽唔到,叫到全間餐廳都望住,個男侍應頭也不回無回應……之後個大嬸侍應行過嚟,就話個男侍應係新移民…“唔識聽白話,唔識講白話”……吓……咁都得……實在太神奇啦!重有………之後呢個大嬸侍應用好重語氣,不停問我有咩需要……搞到我好似喺度搞事咁……你估我真係好想嗌你地咩!呢個餐廳啲侍應真係差到呢……其實我真係只係想問我個闊條麵幾時到,1834嘅order,我等1854先嚟追,竟然同我講話一早已經無曬闊條麵,乜無人同我講咩………嘩……咁都得!真係好很過份………唯有cut單走人!我一家幾口想食餐開心飯點知開心入去……嬲爆咁岀返嚟……唔寫衰你都唔得!註:我對“新移民”無任何歧視成分……但唔好用“新移民”呢三個字當自己大晒!嫌辛苦,唔想做,唔願做,就返屋企!講完!
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我有問題叫男侍應
呢個男侍應就扮聽唔到,
叫到全間餐廳都望住,
個男侍應頭也不回無回應……
之後個大嬸侍應行過嚟,
就話個男侍應係新移民…
“唔識聽白話,唔識講白話”……

吓……咁都得……實在太神奇啦!

重有………
之後呢個大嬸侍應用好重語氣,
不停問我有咩需要……

搞到我好似喺度搞事咁……
你估我真係好想嗌你地咩!
呢個餐廳啲侍應真係差到呢……

其實我真係只係想問我個闊條麵幾時到,1834嘅order,我等1854先嚟追,竟然同我講話一早已經無曬闊條麵,乜無人同我講咩………

嘩……咁都得!
真係好很過份………
唯有cut單走人!

我一家幾口想食餐開心飯
點知開心入去……
嬲爆咁岀返嚟……
唔寫衰你都唔得!

註:我對“新移民”無任何歧視成分……
但唔好用“新移民”呢三個字當自己大晒!
嫌辛苦,唔想做,唔願做,就返屋企!
講完!
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2024-01-06 344 views
叫咗三樣野,全部都好難食蘑菇湯加入大量洋蔥,冇蘑菇味只食到洋蔥渣$158西冷烤牛扒同街坊茶餐廳一樣味煎三文魚扒似無調味過,就咁放落個氣炸鍋度求其炸下,無味嘅難食都算,食食下有個普通話女人走埋嚟黑口黑面話: 你哋食完未我地夠數收鋪,仲有兩分鐘我地坐低咗都冇半個鐘走入餐廳嗰陣亦都冇人提過截單時間同就嚟收舖忍吾住話返佢無禮貌
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叫咗三樣野,全部都好難食
蘑菇湯加入大量洋蔥,冇蘑菇味
只食到洋蔥渣
$158西冷烤牛扒同街坊茶餐廳一樣味
煎三文魚扒似無調味過,就咁放落個氣炸鍋度求其炸下,無味嘅

難食都算,食食下有個普通話女人走埋嚟黑口黑面話: 你哋食完未我地夠數收鋪,仲有兩分鐘



我地坐低咗都冇半個鐘
走入餐廳嗰陣亦都冇人提過截單時間同就嚟收舖
忍吾住話返佢無禮貌
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Date of Visit
2024-01-05
Dining Method
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Spending Per Head
$150 (Dinner)
Level3
42
0
星期日要嚟附近返工,喺車程上面已經用foodpanda叫定外賣,諗住落車就直接攞到早餐再去做野,最後架車早到咗,我去到係要等幾分鐘~~~但係等到夠鐘之後都未見有任何外賣出嚟~我就去問仲有幾耐~門口個recep就用walkie問個餐仲爭啲咩?? 隨後等多一陣~有另外一個職員拎袋袋鼠出嚟問係咪我嘅?我話唔係,佢話:「foodpanda?冇喎!我哋冇收到單喎~你係咪去錯餐廳呀?你叫咗邊間呀?熊貓都無單!」然後就入返去(?!)我亦都離開咗,因為我夠鐘返工,路程上我就㩒取消訂單,個理由係間餐廳冇喺預計時間出到餐俾我,熊貓客服幫我打咗俾間餐廳起碼兩次,佢都係話間餐廳冇人聽電話,叫我返去繼續等(當然熊貓都有問題,因為佢一直都俾唔到個實際時間我要等幾耐,又證實唔到呢間野有冇收到個外賣order)我返公司露個面之後,只好再行返去等/攞餐~去到,個餐已經準備好(又話冇單?)跟住我問個recep,點解你哋唔聽熊貓電話?勢估唔到佢發惡想咬人咁話「🔥_🔥我俾你睇丫!個電話冇響過!」,你有冇響過,或者係咪得呢部電話,我無從得知嗝⋯冇辦法之下,我返到去又要搵埋佢哋意樂總公司個電郵去投訴埋呢個receptionist
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星期日要嚟附近返工,喺車程上面已經用foodpanda叫定外賣,諗住落車就直接攞到早餐再去做野,最後架車早到咗,我去到係要等幾分鐘~~~但係等到夠鐘之後都未見有任何外賣出嚟~我就去問仲有幾耐~門口個recep就用walkie問個餐仲爭啲咩?? 隨後等多一陣~有另外一個職員拎袋袋鼠出嚟問係咪我嘅?我話唔係,佢話:「foodpanda?冇喎!我哋冇收到單喎~你係咪去錯餐廳呀?你叫咗邊間呀?熊貓都無單!」然後就入返去(?!)

我亦都離開咗,因為我夠鐘返工,路程上我就㩒取消訂單,個理由係間餐廳冇喺預計時間出到餐俾我,熊貓客服幫我打咗俾間餐廳起碼兩次,佢都係話間餐廳冇人聽電話,叫我返去繼續等(當然熊貓都有問題,因為佢一直都俾唔到個實際時間我要等幾耐,又證實唔到呢間野有冇收到個外賣order)

我返公司露個面之後,只好再行返去等/攞餐~去到,個餐已經準備好(又話冇單?)跟住我問個recep,點解你哋唔聽熊貓電話?
勢估唔到佢發惡想咬人咁話「🔥_🔥我俾你睇丫!個電話冇響過!」,你有冇響過,或者係咪得呢部電話,我無從得知嗝⋯冇辦法之下,我返到去又要搵埋佢哋意樂總公司個電郵去投訴埋呢個receptionist ,加今朝串串貢話我去錯餐廳嗰位~想食個早餐啫⋯真係心很累!

如果平時嚟到附近返工,我多數都會食意樂,但去到先嗌真係等勁耐~今日個receptionist我都認得佢,因為有兩次我食乜佢都話賣晒~係今日先知原來佢係咁惡

難怪身邊嘅朋友越來越多人鍾意北上消費,就算深圳物價開始唔算平,計服務都應該爭一大截~根本自己做漏嘢,仲要鬧個客,呢間分店真係世一!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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TakeAway
Level2
6
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2023-11-19 317 views
一段時間冇嚟,近月發覺管理差咗好多。出餐張張枱都話同落嘅單唔同,轉牛角包俾多士,追單嘅聲音此起彼落。我自己個餐跟麥皮,食完晒其他嘢都仲未嚟(等咗半個鐘),問佢先同我講話冇麥皮,其實你冇麥皮係咪應該都同客講,而唔係唔上餐!
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一段時間冇嚟,近月發覺管理差咗好多。出餐張張枱都話同落嘅單唔同,轉牛角包俾多士,追單嘅聲音此起彼落。我自己個餐跟麥皮,食完晒其他嘢都仲未嚟(等咗半個鐘),問佢先同我講話冇麥皮,其實你冇麥皮係咪應該都同客講,而唔係唔上餐!

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Date of Visit
2023-11-19
Waiting Time
15 Minutes (Dine In)
Spending Per Head
$40 (Breakfast)
Level2
1
0
2023-11-12 236 views
都唔知點解餐廳可以係商場生存。咖啡超級難飲,湯凍既,田螺又係凍既,嗌個凍既沙律反而無。pizza應該要即焗,又係唔熱既。黑松露薯條熱啊,但個醬完全無黑松露味,垃圾。食到無哂mood,相都懶得影。
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都唔知點解餐廳可以係商場生存。咖啡超級難飲,湯凍既,田螺又係凍既,嗌個凍既沙律反而無。pizza應該要即焗,又係唔熱既。黑松露薯條熱啊,但個醬完全無黑松露味,垃圾。食到無哂mood,相都懶得影。
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Date of Visit
2023-11-12
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Type of Meal
Dinner
Level1
1
0
這間應該是我去過最差服務的餐廳😡星期日早上大概10:35到達餐廳用餐,10點42分用手機落單,叫了一份墨西哥雞肉卷加蘑菇炒蛋同埋一杯即磨咖啡。過了20分鐘先上了咖啡,我見隔離左右已經上哂菜,我就叫待應幫我跟進下。再等了10分鐘,叫待應再跟進仲未有,我趕住返工,叫佢幫我轉外賣,我自行去收銀埋單先。因為我在附近工作,我放下東西10分鐘後再去餐廳看看外賣得未,收銀仲係話未有。仲講話可能比咗其他人🤬🤬我的早餐已經變成午餐,我再回到工作崗位,我決定比足30分鐘佢哋整,30分鐘後再去收銀,仲未有🤬🤬🤬 我足足等咗一個鐘頭十分鐘都未拎到我個早餐。於是我要求退錢, 主任話退比我。我之後同主任反映我早餐都未食,但喺退錢過程中主任表現出毫無同理心,沒有任何解釋,過程中從來沒有說過一句唔好意思或者對唔住。👎🏻👎🏻👎🏻我以後都唔會再去D間餐廳,浪費我時間😡😡😡
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這間應該是我去過最差服務的餐廳😡
星期日早上大概10:35到達餐廳用餐,10點42分用手機落單,叫了一份墨西哥雞肉卷加蘑菇炒蛋同埋一杯即磨咖啡。過了20分鐘先上了咖啡,我見隔離左右已經上哂菜,我就叫待應幫我跟進下。
再等了10分鐘,叫待應再跟進仲未有,我趕住返工,叫佢幫我轉外賣,我自行去收銀埋單先。
因為我在附近工作,我放下東西10分鐘後再去餐廳看看外賣得未,收銀仲係話未有。仲講話可能比咗其他人🤬🤬
我的早餐已經變成午餐,我再回到工作崗位,我決定比足30分鐘佢哋整,30分鐘後再去收銀,仲未有🤬🤬🤬 我足足等咗一個鐘頭十分鐘都未拎到我個早餐。

於是我要求退錢, 主任話退比我。我之後同主任反映我早餐都未食,但喺退錢過程中主任表現出毫無同理心,沒有任何解釋,過程中從來沒有說過一句唔好意思或者對唔住。👎🏻👎🏻👎🏻
我以後都唔會再去D間餐廳,浪費我時間😡😡😡


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