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2018-07-03
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It has been well-known to us that food at Hotel Icon is usually good but service has been inconsistent. Indeed, the afternoon tea set we tried at Above & Beyond with Cantonese twist could have been very special if not for the negligent service that ruined our experience entirely.For the afternoon tea set, we were greeted with a glass of sparkling wine overlooking Hong Kong's coastline. The tune and mood were very relaxing as we were among the first there and were happy with our choice of tea too
For the afternoon tea set, we were greeted with a glass of sparkling wine overlooking Hong Kong's coastline. The tune and mood were very relaxing as we were among the first there and were happy with our choice of tea too. However, as tables next to us started to get served with their afternoon tea set on a wooden stand and eating their dim sum while people that came after us were also being served; coupled with the footsteps and high heels of servers walking to and fro behind us on the long wooden floor, the agitating pace just crept in as we were left behind waiting to be served.
We could hear the manager telling the servers our Table 2 was missing the set behind us so we thought the issue could be corrected soon and our set did come soon after but all dim sum steamers were still directed to serve tables that came thirty minutes later than us. As our dim sum was still not available and I could see our nearby tables finished their dim sums and the bamboo steamers removed from their tables, I had to request mine but was told that their Kitchen was still steaming them—they missed and neglected our table again!
Throughout the meal, I tried to appreciate the food and keep my temper in check but it was the worst afternoon tea I had ever experienced. Even though I had civilly let the manager know of our displeasure and he promptly apologized, our mood was spoiled. In spite of courteous servers, service was terrible. It was the most disquieting and upsetting afternoon tea I have ever had—they robbed me an afternoon of quietude.
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