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2017-03-20
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尋日同朋友係呢間餐廳食tea。我地其中有人叫左凍檸茶，點知黎到之後杯茶飲落怪怪地，有少少似咳藥水，總之同平時飲開的紅茶味很不同。於是我地好聲好氣咁問個侍應點解個味道咁不同。佢就冷冷咁回答話係花茶。好啦咁我朋友再追問係咩花茶。佢就一句duud埋黎話”唔知係咩花茶喎” 。我地已經慶慶地，要求佢換過另一杯飲品，佢地亦都換左。諗住搞點可以舒舒服服食埋個tea啦。點知隔左一陣，另一個女侍應問個男侍應發生咩事，個男答左之後，個女侍應竟然話” 試味呀?” 咁!!! 最嬲既係佢地企正係我地張台隔離講!!!! 臨走前我地仲聽到佢地話我地叫d食物都係難食的。以後不會再去食，亦都覺得餐廳有必要檢討：(1)首先menu內沒有講明個檸茶係花茶味；我諗正常食客叫杯檸茶都會覺得係正常紅茶味。而果隻花茶味絕對唔係大部份人會接受到。起碼我地有三個人飲左，三個都覺得奇怪。(2)態度非常之惡劣。其實如果佢用正常態度解釋點解杯茶味道不同，我們的感受已經會好好多。(3) 呢樣係最嬲! 就係班侍應係用字正腔圓的廣東話企正係我地隔離談論我地!! 係咪覺得我地唔識聽？果句 “試味呀” 係非常之侮辱人。連少少意見都接受唔到點做飲食？無
以後不會再去食，亦都覺得餐廳有必要檢討：
(1)首先menu內沒有講明個檸茶係花茶味；我諗正常食客叫杯檸茶都會覺得係正常紅茶味。而果隻花茶味絕對唔係大部份人會接受到。起碼我地有三個人飲左，三個都覺得奇怪。
(2)態度非常之惡劣。其實如果佢用正常態度解釋點解杯茶味道不同，我們的感受已經會好好多。
(3) 呢樣係最嬲! 就係班侍應係用字正腔圓的廣東話企正係我地隔離談論我地!! 係咪覺得我地唔識聽？果句 “試味呀” 係非常之侮辱人。連少少意見都接受唔到點做飲食？無人會expect係agnes b享受5星級服務，但都無人會想咁想俾人insult ! 班侍應係完全沒有職業操守，兼對客人連一點基本尊重都無。
Yesterday we visited this restaurant and one of us ordered iced lemon tea. But the tea tasted VERY DIFFERENT from normal lemon tea; in fact it almost tasted like cough syrup. Okay so we asked the waiter NICELY why did the tea tasted so different and he replied in a very indifferent tone that the tea was herbal tea. Okay then we asked still very nicely what kind of herbal tea it was, he almost snapped at us saying “all kinds of herbal tea”!! We got upset and asked whether they could change it to another drink. Another waitress came and arranged for us. But after a short while, we saw and heard the guy waiter tell another waitress what happened at our table and the waitress said “試味呀? (they think its for tasting?)” !!!!! and they had the convo RIGHT BESIDE US!!! And before we left the restaurant (which was almost an hour later), they were still talking about us and said the food we ordered tasted really bad.
EXTREMELY BAD experience as
(1) It wasn’t specified in the menu that the tea was herbal tea. Any reasonable customer would expect it taste like normal red tea/ Ceylon tea right
(2) Completely senseless servers with bad attitude; they should at least respond in a better manner and try explain a bit they hv uses herbal tea instead of normal red tea
(3) They had the convo about us right beside our table and commented on our food non-stop! Did they think we cannot understand Cantonese?!! Completely absurd and senseless. We were not expecting 5-star services in average –priced chain restaurant but we were not expected to be insulted neither!! We really doubt how agnes b could maintain their brand reputation with such service attitude. The servers were not respecting their job and their customers at all !!
張貼
